Sales Coordinator

Sales Coordinator

Radwell International is seeking a customer-focused and detail-oriented Sales Coordinator to support marketplace sales operations across Amazon, eBay, and other ecommerce channels. This entry-level to early-career role serves as a key point of contact for customers, supporting order management, marketplace account health, customer service, and sales growth initiatives. The ideal candidate thrives in a fast-paced environment, enjoys solving customer challenges, and is interested in developing a career in ecommerce, sales support, and account management.

Key Responsibilities

• Respond to customer inquiries received through phone, email, ecommerce websites, third-party marketplaces, and internal teams in a professional and timely manner
• Manage and process orders through company ecommerce websites and marketplace platforms including Amazon and eBay
• Identify sales opportunities by converting customer inquiries, quotes, and product requests into completed orders
• Conduct proactive follow-up with customers regarding quotes, inquiries, open orders, and potential sales opportunities
• Review inventory availability and coordinate fulfillment from existing inventory whenever possible
• Partner with Purchasing and internal teams to source products not currently available in inventory
• Communicate product availability changes, pricing updates, shipping information, and delivery status to customers
• Monitor marketplace account health metrics including response times, feedback scores, defect rates, cancellations, and customer satisfaction metrics
• Manage customer feedback and assist with resolving customer concerns to maintain strong marketplace ratings
• Track and report marketplace sales activity, customer service metrics, and account performance indicators
• Collaborate with Sales, Customer Service, Purchasing, Operations, Product Data, and other departments to resolve issues and improve processes
• Support departmental objectives related to marketplace sales growth, operational efficiency, customer satisfaction, and account health
• Perform additional duties, projects, and assignments as needed

What We Are Looking For

• Understanding of the sales cycle, including lead management, quoting, follow-up, order conversion, and post-sale support
• Customer-first mindset with a focus on responsiveness, accuracy, and problem resolution
• Strong technical aptitude and ability to quickly learn business systems and marketplace platforms
• Ability to work effectively within an ecommerce, distribution, retail, or B2B sales environment
• Sales-oriented mindset with the ability to identify opportunities and support revenue growth
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment

Knowledge and Skills

• Strong computer proficiency and ability to work across multiple software systems simultaneously
• Proficiency with Microsoft Office, including Outlook, Excel, and Teams
• Strong written and verbal communication skills
• Excellent customer service and relationship-building abilities
• Strong organizational, multitasking, and time-management skills
• Ability to prioritize workload and manage competing deadlines
• High attention to detail and commitment to order and data accuracy
• Strong problem-solving and critical-thinking abilities
• Ability to work independently and demonstrate initiative
• Ability to collaborate effectively with customers and cross-functional teams
• Familiarity with Amazon, eBay, Walmart Marketplace, or similar ecommerce platforms preferred
• Experience with CRM, ERP, customer service, ecommerce, or order management systems preferred

Education and Experience

• High school diploma or equivalent required
• Associate's degree or Bachelor's degree in Business, Marketing, Communications, Ecommerce, or a related field preferred
• 1-3 years of experience in customer service, sales support, inside sales, account coordination, ecommerce operations, marketplace operations, or order management preferred
• Experience managing customer inquiries, quotations, orders, sales leads, or customer accounts preferred
• Experience working in a distributor, manufacturer, retailer, ecommerce, or B2B sales environment preferred
• Experience using ERP, CRM, customer service, ecommerce, or order management systems preferred
• Equivalent combinations of education, training, and experience will be considered

Compensation & Bonus

The recruiting base salary range for this full-time position is $25.00-$33.50 per hour. Within the base pay range, individual compensation is determined by job-related skills, experience, and relevant education or training. This role is eligible for an annual company bonus based on performance and company results.

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment.
• Company-sponsored short-term and long-term disability
• Company-paid $50,000 life insurance
• 401(k) with company matching
• 15 PTO days (accruing from day 1, available immediately)
• Paid company holidays
• Free onsite gym
• Additional voluntary benefits available to full-time employees

Work Schedule

This full-time position is scheduled Monday through Friday from 8:00am to 5:00pm. Additional hours may be required based on business needs.

Radwell International LLC is an equal opportunity employer.