Customer Service & Sales Coordinator

Job Description

Job Description

Benefits:

• Competitive salary
• Training & development

Riverfront Moving & Storage

Bensalem, PA | Full-Time

Moving Done Right.

Riverfront Moving & Storage is seeking a motivated, organized, and customer-focused professional to join our team as a Customer Service & Sales Coordinator.

This is not a traditional receptionist or administrative assistant role. We are looking for someone who can help drive company growth by delivering outstanding customer service, managing incoming leads, coordinating schedules, and helping convert inquiries into booked moves.

The ideal candidate is confident on the phone, highly organized, detail-oriented, and able to provide a professional experience for every customer from the first call through move completion.

Compensation

$17–$22 per hour + performance bonuses (based on experience)

What You’ll Do

• Answer incoming calls and assist customers with moving inquiries.
• Respond quickly to website leads, Google leads, referral leads, and marketing inquiries.
• Make outbound calls to follow up on estimates and pending opportunities.
• Schedule moving estimates and customer appointments.
• Send professional emails, text messages, and customer communications.
• Manage customer information and opportunities within our CRM.
• Coordinate schedules with management and moving crews.
• Confirm upcoming moves and ensure customers are prepared for moving day.
• Assist with daily office operations and administrative tasks.
• Help maintain a positive customer experience throughout the entire moving process.
• Support sales efforts by following up with prospects and helping convert leads into booked jobs.

What We’re Looking For

Required Qualifications

• Excellent verbal and written communication skills.
• Strong customer service skills and professional phone etiquette.
• Comfortable making outbound follow-up calls.
• Strong organizational and time-management abilities.
• Ability to multitask in a fast-paced environment.
• Positive attitude and problem-solving mindset.
• Proficiency with:
  • Microsoft Word
  • Microsoft Excel
  • Email and internet-based software
• Reliable transportation and dependable attendance.

Preferred Qualifications

• Customer service experience.
• Inside sales experience.
• Moving industry experience.
• Experience using CRM systems.
• Experience with GoHighLevel (GHL).
• Experience with Google Local Services Ads (LSA).
• Bilingual English/Spanish preferred.

Why Join Riverfront Moving & Storage?

Since 2013, Riverfront Moving & Storage has built a reputation for professionalism, reliability, and exceptional customer service. We are a growing company focused on providing a premium moving experience while creating opportunities for team members who want to grow with us.

We are looking for someone who takes pride in their work, enjoys helping customers, and wants to be part of a team that values professionalism, accountability, and continuous improvement.

Success in This Role

The successful candidate will:

• Respond quickly and professionally to new leads.
• Keep customer communication organized and timely.
• Help increase booked moves through consistent follow-up.
• Support efficient day-to-day operations.
• Represent the Riverfront Moving & Storage brand with professionalism and care.

If you enjoy helping people, staying organized, and making a direct impact on a growing business, we encourage you to apply.

Apply today and become part of a team committed to Moving Done Right.