Desktop Support Technician

Job Title: Client Support Technician - Client Support Services

Job Code: MS 165395

Client: State of Mississippi - Mississippi Department of Archives & History (MDAH)

Location: Jackson, MS - 100% Onsite

Duration: At least 1 year, with likely extension

Rate: Based on Experience

Work Hours: Monday-Friday, 8:00 AM-5:00 PM CT (40 hours/week)

Work Location: 200 North St, Jackson, MS 39201

Closing Date: 09/11/2026 at 2:00 PM

Position Overview

The State of Mississippi is seeking a Client Support Technician to provide on-site and remote end-user IT support for the MDAH network. The technician will troubleshoot hardware, software, networking, and user-access issues while supporting workstations, mobile devices, printers, and Microsoft environments.

Key Responsibilities

• Provide on-site and remote technical support to end users.
• Troubleshoot and repair desktop PCs, laptops, printers, monitors, and mobile devices.
• Install, configure, and update Windows operating systems and Microsoft Office applications.
• Respond to help desk requests through phone, chat, and in-person support.
• Log, track, troubleshoot, and resolve issues using ticketing systems.
• Set up new workstations and support employee onboarding/offboarding.
• Create user accounts and manage appropriate permissions/access.
• Support Azure/Active Directory environments.
• Maintain hardware, software license, and IT supply inventory records.
• Troubleshoot basic DNS, DHCP, TCP/IP, and networking issues.
• Escalate complex or network-wide issues to senior system/network administrators.
• Provide excellent customer service with patience, clear communication, and strong problem-solving skills.

Required Skills

• 3+ years Windows 11 experience.
• 3+ years desktop/notebook support experience.
• 3+ years printer support experience.
• 3+ years wireless device support experience.
• Knowledge of Microsoft Office 365.
• Basic knowledge of DNS, DHCP, and TCP/IP.
• Help desk/service desk and ticketing system experience.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work 100% onsite from Day 1.

Preferred Skills

• 3+ years Azure/Active Directory experience.
• 3+ years PowerShell experience.
• CompTIA A+ certification.
• CompTIA Network+ certification.
• Microsoft certifications/credentials.
• Experience with endpoint security and mobile device management.

About SR International INC

SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.

Who We Are
We Are Leading IT Based Solution Providers

Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.

Our Vision

Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.

Career At SR International

At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it's important for us to maintain the quality resource pool.