Customer Care Associate 1

Customer Care Associate 1

Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team. Wipro is a leading global IT Solutions and Services company with over 200,000 dedicated employees serving clients across more than 66 countries. We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.

As an Inbound Customer Care Representative, you will be answering inbound calls. You will deliver a unique customer service experience utilizing your effective questioning and listening skills to determine the customer's needs and concerns and ensuring a high level of customer satisfaction. This will involve providing excellent customer service support and answering calls to properly handle account requests. We act as a third party administrator (TPA) for Insurance companies - health, dental and vision claims. We are looking for individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills.

Follows claims processing guidelines, benefit structures, system procedures, and carrier guidelines Expedites problem files to appropriate department and does follow-up until resolved. May include some follow-up to insurers, providers, and agents Ability to answer phones in friendly, courteous, and professional manner. Analyzing claim payment and entering information into the computer Document required information into the system Meeting production and quality standards Must have a high school diploma or GED

The expected compensation for this role ranges from $15/hr to $17/hr. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.