Customer Success Associate 1

Customer Success Associate 1

Tampa, FL - Hybrid

HSP Group is the premier provider of global expansion services, helping companies simplify the complex challenges of operating internationally. We deliver a seamless experience across legal entity setup, global HR, payroll, compliance, tax, and advisory, enabling our clients to scale faster, stay compliant, and reduce risk in every market they enter.

With scale-up organizations and innovative technology firms expanding at unprecedented speed, HSP is uniquely positioned to become their trusted global partner.

Job Description

Hybrid: remote working is possible at times, but the role requires at least 3 days a week in office location.

Ready to launch your career in Customer Success? As a Customer Success Associate (CSA), you'll be right at the heart of HSP Group's customer experience the person who keeps things moving, anticipates what clients need, and helps businesses expand around the world.

You'll work directly with customers across different regions, building the relationships and know-how that keep them happy and growing with us. This is a genuine launchpad: a chance to build real skills, make an impact, and grow within Customer Success and the wider organization.

If you're a recent graduate (or early-career professional) who loves solving problems, talking to people, and learning fast and you're genuinely curious about the global expansion industry and how our technology and services make it possible we'd love to meet you.

Responsibilities:

• Know our customers. Research client industries and business activities so you can support customers with real insight and anticipate their needs.
• Own service reviews. Run regular customer service review meetings proactively preparing agendas, supporting documents, and reporting so every conversation lands well.
• Be the go-to. Field ad hoc customer queries and bring in the right teams whenever there's an escalation or an opportunity to add more value through service add-ons.
• Capture what matters. Attend meetings, record clear and accurate minutes, and distribute them to the right internal and external stakeholders promptly.
• Turn data into direction. Generate and maintain reports on customer-centric operations, surfacing insights and recommending process improvements while keeping deadlines on track.
• Build relationships. Develop and maintain excellent relationships with key stakeholders customers, local partners, and internal teams alike.
• Keep the engine running. Manage Salesforce administration and updates for customer interactions and account activity.
• Get the details right. Review invoice outputs from HSP Finance against customer agreements, resolve discrepancies with the relevant experts, and liaise with billing/finance to ensure accuracy.
• Roll with it. Take on other tasks as they arise in support of the Customer Success team, demonstrating flexibility and adaptability.

Qualifications:

• An energetic, confident graduate with a keen interest in international business. Evidence of professional-services experience (such as internships in accounting, consulting, or law) is a plus.
• Alternatively, 12 years' experience in a customer or consulting support role within professional services (management consulting, accountancy, tax, HR, or legal).
• Strong written and verbal English communication skills; additional language fluency is a bonus.
• Proactive, responsive, and self-motivated, with a strong customer-service ethic.
• Able to multitask and manage time efficiently and effectively.
• Detail-oriented, with strong organizational skills.
• Experience in a similar role would be advantageous.

Skills and Competences:

• Dependability. A consistent performer with a positive attitude, who listens well and collaborates across the organization.
• Organization. Strong project management, with the ability to proactively follow up and deliver results.
• Solution orientation. A focus on identifying and addressing the root cause of issues.
• Self-motivation. Detail-oriented, driven, and reliable in meeting deadlines.
• Effective communication. Confident communicating with senior personnel, both internal and external.
• Adaptability. Flexible and able to thrive in an evolving environment.
• Teamwork. Works well in a team and actively contributes to shared success.
• Assertiveness. Assertive yet tactful, able to manage multiple business relationships effectively.

If you would like to be part of a fast-paced, client first environment; where we focus on solutions rather than challenges, come and join our #HSPGlobalSolutionTeam!