Commercial Card Customer Success Associate

Job Description

You are excited to utilize your background in Payments and as a trusted sales professional to make an impact. You have found the right team.

As a Strategic Supplier Specialist within the Supplier Experience Team, you will engage with suppliers to enhance their experience and promote the adoption of our commercial card solutions. You will conduct outbound sales calls, develop strong relationships, and collaborate with internal teams to ensure seamless onboarding. Your role will focus on understanding supplier needs, tracking sales activities, and staying informed about industry trends to effectively position our solutions.

Job responsibilities 

• Conduct outbound sales calls to our Client's Suppliers to introduce and promote our commercial card solutions.
• Develop and maintain strong relationships with suppliers to ensure a positive experience and ongoing engagement.
• Identify and understand supplier needs and tailor solutions to meet those needs.
• Collaborate with internal teams to ensure seamless onboarding and integration of suppliers into the commercial card program.
• Track and report on sales activities and outcomes, providing insights and recommendations for improvement.
• Stay informed about industry trends and competitor offerings to effectively position our solutions.
• Achieve and exceed sales targets and performance metrics.

Required qualifications, capabilities, and skills 

• Proven experience in a phone-based sales role
• Strong communication and interpersonal skills, with the ability to build rapport quickly.
• Self-motivated and results-driven, with a track record of meeting or exceeding sales targets.
• Experience in the financial services or commercial card industry.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in using CRM software and other sales tools.

Preferred qualifications, capabilities and skills

• Experience within Payments, financial services or commercial card industry
• Working knowledge of Microsoft products such as excel and outlook
• Working knowledge of Salesforce

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.