Accounts Receivable Clerk

Description Responsible for supporting the collection and maintenance of customer accounts by monitoring outstanding balances, following up on past-due invoices, resolving payment-related issues, and assisting customers with account inquiries. This position plays a critical role in maintaining positive customer relationships while supporting the company's cash flow and financial objectives. The ideal candidate will possess strong customer service, organizational, and problem-solving skills, along with the ability to analyze account information and manage multiple priorities in a fast-paced environment. Requirements Customer Service & Account Support Respond to customer inquiries regarding invoices, account balances, payment status, and billing concerns. Provide customers with documentation needed to process payments, including invoices, service reports, maintenance agreements, and delivery confirmation information. Research and resolve customer account issues in a timely and professional manner. Maintain positive working relationships with customers while supporting collection efforts. Collections & Account Management Review assigned aging reports and proactively follow up on past-due accounts through phone calls, email correspondence, and written notices. Document collection activity and customer communications accurately and consistently. Research and resolve misapplied payments, short payments, unapplied cash, and account discrepancies. Assist in identifying accounts that may require escalation due to delinquency or payment concerns. Process credit card payments and assist customers with payment arrangements when appropriate. Monitor customer payment trends and communicate concerns to management. Administrative & Reporting Responsibilities Maintain accurate account records and collection notes. Assist with account reconciliations and payment research. Prepare correspondence and account documentation as needed. Support department projects and initiatives as they are assigned. Assist with maintaining departmental records and documentation. Team & Company Support Collaborate with Sales, Service, Contracts, Customer Support, and Administration departments to resolve customer concerns. Maintain a professional, positive, and team-oriented attitude. Support departmental and company goals through consistent performance and customer service. Perform other duties and special projects as assigned. Required Qualifications High school diploma or equivalent. One (1) or more years of customer service, collections, accounts receivable, accounting support, or related experience preferred. Strong verbal and written communication skills. Excellent organization and time-management abilities. Ability to prioritize multiple tasks and meet deadlines. Strong attention to detail and accuracy. Ability to work independently and as part of a team. Technical Skills Proficiency in Microsoft Outlook and Word. Working knowledge of Microsoft Excel, including: Data entry and formatting Sorting and filtering data Basic formulas and calculations Reviewing and analyzing spreadsheets Ability to learn company software and accounting systems. Knowledge, Skills, and Abilities Strong customer service and relationship-building skills. Ability to communicate professionally with customers and employees at all levels. Basic understanding of accounts receivable and collection practices. Problem-solving and critical-thinking abilities. Ability to handle sensitive and confidential information appropriately. Commitment to accuracy, professionalism, and continuous improvement. #J-18808-Ljbffr