Business Services Manager

Business Services Manager Create Exceptional Workplaces. Lead Exceptional Experiences. At ISS, people make places and places make people. We're looking for an engaging, innovative, and service-driven Business Services Manager to lead the delivery of an exceptional workplace experience for our client, employees, and guests. This is more than a facilities management role. It's an opportunity to shape how people experience the workplace every day. As the Business Services Manager, you'll bring together hospitality, operations, workplace services, people leadership, and client partnership to create an environment that is welcoming, seamless, efficient, and inspiring. If you thrive in a fast-paced environment, anticipate needs before they arise, and believe exceptional service is found in the details, we want to hear from you. As a key ISS Placemaker, you will take ownership of the workplace experience while ensuring operational excellence across business and facility services. You will: Lead business and facility services that create an exceptional experience for employees, clients, visitors, and guests. Oversee daily workplace operations, including reception, concierge services, maintenance requests, administrative services, and client relations. Lead, coach, develop, and inspire a high-performing service team. Build strong relationships with the client and become a trusted partner in delivering workplace solutions. Coordinate vendors supporting facility maintenance, catering, housekeeping, and other workplace services. Plan and execute engaging on-site events and workplace experiences. Ensure workplace initiatives and prioritized projects are delivered effectively and on time. Anticipate client and employee needs and identify opportunities to continuously elevate the experience. Manage purchasing, inventory, budgets, forecasting, maintenance, and other operational functions. Monitor performance against contractual commitments, service standards, and key operational expectations. Resolve concerns quickly, professionally, and proactively. Ensure compliance with applicable health, safety, sanitation, NSF, HACCP, and workplace requirements. Use client and customer feedback to identify opportunities for innovation and operational improvement. Partner across workstreams to create a seamless and consistent workplace experience. Success in this role means creating a workplace where exceptional service feels effortless. You'll make an impact by: Delivering consistently against client expectations and contractual commitments. Increasing operational effectiveness and efficiency through ISS standards, innovation, and best practices. Building strong, trusted relationships with clients, customers, vendors, and stakeholders. Anticipating needs and consistently looking for ways to exceed expectations. Successfully delivering prioritized projects, programs, events, and workplace initiatives. Connecting upcoming business priorities with workplace solutions and project delivery. Creating a culture centered around service excellence, accountability, collaboration, and continuous improvement. Remaining agile and solutions-focused in a dynamic, fast-moving environment. You're a natural hospitality leader who understands that the workplace is more than a building it's an experience. The ideal candidate brings: A genuine passion for high-touch customer service, hospitality, innovation, and creative workplace experiences. Strong leadership skills and the ability to motivate and develop teams. Approximately 3+ years of general management experience preferred. Experience in a corporate workplace, corporate dining, hospitality, or high-end service environment is highly desirable. Strong financial acumen, including experience with budgeting, cost management, and forecasting. Excellent communication and relationship-building skills. The ability to collaborate effectively across multiple teams, departments, vendors, and organizational levels. Strong problem-solving skills with a proactive, customer-first mindset. The agility to adapt and pivot in a demanding, fast-paced environment. Proficiency with Microsoft Word, Excel, PowerPoint, and Google Docs. You'll serve as a connector across the workplace, partnering closely with: Clients Employees Guests Workplace Teams Operations Department Leaders Vendors Service Partners Local Stakeholders You'll lead team meetings, communicate across all levels of the organization, strengthen vendor partnerships, and help ensure everyone is working toward one goal: an exceptional workplace experience. This position requires the ability to: Lift a minimum of 25 pounds. Work up to eight hours per day, with approximately 50% of the time spent working at a computer. Effectively manage multiple priorities while working under pressure and meeting deadlines. At ISS, our Placemakers help create workplaces where people can perform, connect, and thrive. We believe exceptional workplaces begin with exceptional people. As a Business Services Manager, you'll have the opportunity to influence the everyday experience of employees and guests while leading teams, improving operations, strengthening client relationships, and bringing new ideas to life. Ready to Make a Difference? Bring your passion for hospitality, leadership, innovation, and workplace experience to ISS. Join us and help create places where people want to be. ISS People Make Places HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns. ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $95000.00 - $110000.00. Final compensation will be determined based on experience and skills and may vary from the range listed above. To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department. As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate. Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where applicable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.