Veterinary Client Service Representative

Veterinary Client Service Representative/Veterinary Technician Assistant

Eye Care for Animals Overland Park, a Thrive Pet Healthcare partner, is looking for a friendly, service-driven Client Service Representative (CSR) to join our talented team. If you enjoy a fast-paced environment, love helping people and their pets, and take pride in providing great hospitality, we'd love to meet you! In this role, you'll support pet parents, help keep appointments running smoothly, and contribute to a positive experience for every client and patient. The ideal candidate is empathetic, dependable, and communicates clearly and professionally in person, on the phone, and online.

Responsibilities include but are not limited:

• Greet clients and their pets warmly, making everyone feel valued and comfortable
• Schedule and manage appointments efficiently to keep the clinic running smoothly
• Communicate clearly and professionally in person, over the phone, and online
• Handle client inquiries and concerns with empathy, patience, and professionalism
• Support the veterinary team by maintaining a welcoming and organized front desk environment
• Assist veterinary technicians on an as needed basis--clinical/hands-on animal care work

What we're looking for:

• A genuine love for pets and the people who care for them
• Veterinary medicine experience is highly preferred
• Excellent communication skills and emotional intelligence
• Dependable, punctual, and consistently positive attitude
• Ability to stay calm, composed, and solution-focused in a fast-paced environment
• Commitment to creating a welcoming, professional, and caring client experience

Why you'll love working here:

• Be part of a compassionate team that truly values pets and their families
• Opportunity to grow and develop your skills in a supportive environment
• Make a real difference in the lives of pets and their owners every day

About Us: We are a thriving ophthalmology practice, focused on high-quality medicine, teamwork, and excellent client care. Our hospital values collaboration, kindness, and continuous growth, and we work hard to create a supportive and enjoyable workplace for our team.

Benefits – our care in action We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits for full-time employees include:

• Compensation- $20-25/hr--based on experience
• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k with employer contribution and no waiting period for enrollment
• Continuing education and development support through our library of free CE courses and paid time off to complete

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets' primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet's life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence. Compensation is negotiable based on experience and credentials, with an expected starting range of $20-25/hour. The actual compensation will carefully consider a wide range of factors including your skills, qualifications, experience, and location.