Player Development Manager
Full-time
Delaware Park Casino & Racing
JOB RESPONSIBILITIES:
- Lead, supervise, hire, train, schedule, and develop the Player Development and Asian Marketing teams.
- Serve as a role model by fostering a culture of professionalism, accountability, and exceptional guest service.
- Coach, mentor, and develop Executive Hosts and Asian Executive Hosts to ensure adherence to company service standards and performance expectations.
- Clearly communicate departmental goals, performance expectations, and service standards while providing ongoing guidance and feedback.
- Address team member concerns and resolve workplace issues professionally, ensuring timely and effective follow-up.
- Maintain strict confidentiality regarding employee matters and sensitive departmental information.
- Ensure the consistent delivery of exceptional guest service across all areas of responsibility.
- Respond to, investigate, and resolve guest concerns and issues with professionalism, discretion, and adherence to established policies and procedures.
- Foster strong guest relationships through personalized service and proactive engagement.
- Ensure compliance with all company policies and procedures, Delaware Lottery Rules and Regulations, and all other applicable regulatory requirements.
- Handle confidential and sensitive information with integrity and discretion.
- Oversee departmental operations to ensure efficiency, consistency, and alignment with organizational objectives.
- Lead and develop Player Development initiatives to achieve targeted growth in player reinvestment, gaming revenue, guest engagement, and host productivity metrics.
- Collaborate with internal departments to communicate and execute special events, promotions, tournaments, drawings, and marketing programs.
- Assist with the planning, execution, and evaluation of marketing events and promotional activities as needed.
- Manage and administer Executive Host and Asian Executive Host incentive plans in partnership with Planning & Analysis and the Vice President of Marketing.
- Ensure adherence to approved marketing budgets and support pre- and post-event performance analyses.
- Provide operational support during events, promotions, tournaments, and drawings as necessary.
- Perform other duties as assigned. JOB REQUIREMENTS:
- Bachelor's degree required.
- Minimum of five (5) years of progressive Casino Marketing experience required.
- Experience leading and developing high-performing teams preferred.
- Strong leadership, coaching, interpersonal, and guest service skills.
- Excellent verbal, written, and organizational skills.
- Proficiency in Microsoft Office Suite and Casino Marketplace systems.
- Ability to work independently with minimal supervision while also collaborating effectively across departments.
- Demonstrated ability to handle sensitive and confidential information with discretion.
- Strong problem-solving and conflict-resolution skills.
- Ability to comprehend, retain, and effectively execute written, verbal, and demonstrated instructions.
- Must be able to successfully complete the Delaware State Lottery background investigation and licensing process.
- Must be available to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
- Must be able to lift, push, and/or pull up to 50 pounds without difficulty.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Player Development Manager in Wilmington, NC vacancy
- ...growth mode. We are looking for an experienced individual to fill our business development role. In this position, you will hunt and close new clients who are owners, developers and managers of apartments. You have prior success selling services and/or contracts to executives...SuggestedContract workTemporary workRemote workWork from home
GrabJobs
Wilmington, NC3 days ago $1,000 per month
...experience and answer any questions you have about Cyted. # Line manager interview – An online discussion exploring the role in more... ...vision. Role Summary We're looking for a Business Development Manager who's excited by the challenge of building something new...SuggestedFull timeTemporary workSummer holidayCyted Health
Wilmington, NCa month ago- ...Community Outreach ~ Paid Time Off ~ Mentorship And Professional Development Opportunities ~ Career Growth Opportunities ~ Sponsored... ...-building abilities Ability to work independently, manage priorities, and maintain a results-oriented approach Proficiency...SuggestedFull timeH1bWork at officeWork visaMonday to Friday
SUMMIT LOGISTICS GROUP LLC
Wilmington, NC16 days ago - ...Coastal NC is a locally led, locally operated vacation rental management group serving four of the most beloved stretches of the North... .... Position Summary We're looking for a Director of Business Development to lead, scale, and accelerate inventory growth across our...SuggestedContract workLive inWork at officeLocal area
- Business Development Manager - Pharma/Chemical Wilmington, NC $100,000.00-$150,000.00 1 day ago Responsibilities Work directly with the Director of Business Development, Principals, engineering staff, and current and future clients to implement business development strategies...Suggested
$100k - $150k
...healthcare and disease processes to demonstrate the ROI of our physician-led wound care model to C-Suite and Administrators. Relationship Management: Build high-level trust with corporate SNF owners and regional directors. Operational Setup: Work alongside physicians to...Contract workSkilled Wound Care
Wilmington, NC1 hour ago$159k - $279k
...About this role: Wells Fargo is seeking a Business Development Senior Lead to join the Business Development team within the Cards and... ...requires strong commercial judgment, analytical rigor, relationship management skills, and the ability to influence decisions while...Full timeWork experience placementRelocation packageWells Fargo
Wilmington, NC3 days ago$110k - $130k
...Barclays behind us, we offer expanded opportunities for growth, development, and career mobility across a global organization—while... ...control weaknesses and recommendations to control owners, senior management, and other stakeholders. Execution of reviews to...Full timeFlexible hoursBest Egg
Wilmington, NC7 days ago$123.69k - $181.41k
...in 160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information... ...401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company...Full timeLive inWork at officeRelocationSolenis
Wilmington, NC3 days ago- Job DescriptionWe are currently accepting applications for experienced Land Development Civil EngineeringProject Manager or Senior Project Managers to join our Land Development group in our Wilmington, NC office location.Projects range from multi-family and mixed-use developments...Work at officeFlexible hours
$50k
...organized and energetic team member to lead fundraising events, manage in‑kind donor relationships, and support donor stewardship and... ...through outreach and events. They will work closely with the Development team and volunteers to ensure successful events and meaningful...Permanent employmentFull timePart timeWork at officeFlexible hoursNight shift$140k - $170k
...modeling, forecasting, scenario analysis, and business case development for strategic investments and operational initiatives. Present... ...forecasting, budgeting, financial reporting, and performance management. ~ Exceptional communication and executive presentation...Full timeWork at officeLiberty Personnel Services, Inc.
Wilmington, NC22 days ago- ..., service delivery, controls, quality, capacity support, issue management, and operational efficiency. The role also supports the transition... ...follow-through across multiple stakeholder groups. Team player with ability to build strong cross-business relationships with...
JPMorgan Chase & Co.
Wilmington, NC14 days ago - ...Description Job Description POSITION SUMMARY: This is a business development role focused on generating new revenue for our retail store,... ...ice cream samples to prospective clients. Meet with office managers, HR departments, executive assistants, and event coordinators....Hourly payFull timePart timeWork at officeLocal areaFlexible hoursNight shiftAfternoon shift
Bruster's Real Ice Cream of Wilmington
Wilmington, NC16 days ago - ...leave, tuition opportunities within the UNC System, learning and development opportunities, and wellness programs, UNCW is committed to... ...and engagement staff on best practices related to prospect management and strategy to move prospects through the cultivation-solicitation...Permanent employmentWork at officeFlexible hours
University of North Carolina Wilmington
Wilmington, NC1 day ago - We have an exciting opportunity to join our Planning, Development and Natural Resources (PDNR) team as a Civil PE Manager - Land Development in our Wilmington, NC office. If you want to work at a company that will help you become the best you can be, we’re glad you found...Full timeContract workFor contractorsWork at officeLocal area
- ...Arts In Wilmington seeks a Development Director to oversee capital campaigns and annual giving for the USS North Carolina Battleship... ...record in major gifts, grant administration, and CRM-based donor management, with strong collaboration across teams and partners. #J-18...
Arts In Wilmington
Wilmington, NC10 hours ago - ## Development Director - B'Ship65023202Applylocations: New Hanover County, NCtime type: Full timeposted on: Posted Todaytime left to apply... ...of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites...Work experience placementWork at officeMonday to FridayNight shift
Arts In Wilmington
Wilmington, NC10 hours ago $19 per hour
...volunteers who make a real impact? We're seeking a Volunteer Development Specialist who will play a key role in shaping the future of... .... ~ Strong organizational, communication, and classroom management skills. ~ Experience working with volunteers and diverse communities...Hourly payFull timeWork at officeLocal areaFlexible hoursWeekend workAfternoon shiftGirl Scouts North Carolina Coastal Pines
Wilmington, NCa month ago$57.98k - $80.71k
Description of Work The Development Director is responsible for the management of all aspects of ongoing Capital Campaigns, long‑term fundraising, and grantsmanship for the USS North Carolina Battleship Commission, in support of the Battleship North Carolina Memorial....Work at officeMonday to FridayFlexible hours- Position Overview The Development Associate supports the mission of The Healing Place of New Hanover County by assisting with fundraising... ...to support cultivation efforts. Database & Administrative Management Maintain accurate donor data, gift entries, and reporting...Work at officeLocal areaAfternoon shift
- Job Title Location 3787 Shipyard Boulevard, Wilmington, NC, 28403, United States Job Category Imaging Industry Healthcare Employee Type Full-Time Manage Others Yes Description Requirements EmergeOrthoFull time
- ...quality professionals. Reports to the Senior Director, Quality Management. At AstraZeneca, we put patients first and strive to... ...sponsor and site levels. ~ Strong understanding of the drug development process and related GxP activities, including successful...Local areaWorldwideWilmington, NC4 days ago
- ...reins during critical moments, ensuring loads are successfully managed even when the sun goes down. If you’re a problem solver who thrives... ..., and weekend shifts while staying sharp and alert. Team Player – Able to work with a diverse group of drivers, including bilingual...Flexible hoursNight shiftWeekend workDay shiftEarly shift
MegaCorp Logistics
Wilmington, NC2 days ago - ...Carolina and contiguous states.Position Title: Senior Relationship Manager - Business CreditBusiness Unit: Commercial BankingReports To:... ...of the Bank. The incumbent provides support and relationship development to Business Credit along with assignment of a lending...Full timeWork at office
- ...community, but around the world. We believe waste is more than management, it’s also an opportunity to innovate. As part of our Waste... ...This management role is focused on strategic management, team development, and operational excellence within the Waste Services...Local areaRemote work
- ...Human Resources ManagerAtlantic Medical Management (AMM) is looking for a Human Resources Manager (HRM) to work in the Cary, NC office... ...' occupational health and safety; and training and development.Handles employment-related inquiries from applicants, employees...Work at officeLocal areaImmediate startFlexible hours
Atlantic Medical Management
Wilmington, NC3 days ago - ...Agojob requisition id: R100123420**Position:** Human Resources Manager**Department:** Administration**Reports to:** General Manager**... ..., and fun culture throughout the organization.# Training and Development:* Conduct new hire on-boarding orientation training.* Partner...For contractorsWork at officeWorldwideFlexible hoursNight shift
Wilmingtonconventions
Wilmington, NC6 hours ago - ...Marketing Department. The right candidate will assist the Marketing Manager with the supervision of the Marketing Department. Direct the... ...fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including...Full time
- ...the world. HDR is looking for a Project Manager to join our Power Sector in North Carolina... ...problems. Support marketing (client development) leadership in crafting client capture plan... ..., effective communicators, and team players with a strong focus on quality and client...Contract work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Player Development Manager. Be the first to apply!
Related searches
- community development project manager Wilmington, NC
- organisational development manager Wilmington, NC
- director learning & development Wilmington, NC
- director of web development Wilmington, NC
- research and development chef Wilmington, NC
- research and development manager Wilmington, NC
- director of international development Wilmington, NC
- head of learning & development Wilmington, NC
- director of community development Wilmington, NC
- franchise development manager (remote) Wilmington, NC