Program Manager I - Billing and Credit PMO

Job Description

Job Description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview

 

This role bridges the gap between Billing, Credit Wireless, and technical IT teams to resolve complex customer billing issues and streamline operational workflows. It requires mapping existing processes and translating business needs into technical designs and documentation to support accurate offer releases. The primary objective is to eliminate operational bottlenecks, reduce manual resource allocation through automation, and maintain system integrity across all wireless lines of business.

What Success Looks Like (Objectives)

• Act as the primary liaison for Billing and Credit Wireless teams to ensure timely project initiation, validation, and completion

• Create and update detailed flowcharts, diagrams, and process flow documentation to maintain cross-functional alignment on departmental priorities

• Identify and resolve systematic customer billing issues while coordinating wireless offer releases to guarantee billing accuracy

• Develop automated reporting solutions and process improvements using databases, spreadsheets, and integrated AI-assisted analysis tools to minimize manual effort

• Analyze operational metrics to define problems, establish facts, and execute targeted system changes with minimal business impact

Skills, Experience and RequirementsCore Skills and Competencies (What you’ll bring)

• Strong analytical skills to interpret complex metrics, define operational problems, and draw valid conclusions

• Advanced technical proficiency in spreadsheet tools, specifically in building pivot tables and constructing complex lookup functions

• Clear, professional communication skills to bridge communication gaps between technical IT developers and business leaders

• AI literacy to safely leverage generative AI tools for accelerated workflow documentation and prompt-driven data parsing

• Critical experience managing project lifecycles, cross-functional communications, and system release validations

Additional Qualifications

• Experience in the wireless telecommunications industry

• Familiarity with formal program or project management methodologies

• Functional knowledge of data querying and management systems, such as SQL, Microsoft Access, Hive, or Jira

Minimum Requirements

• Minimum Education: Bachelor’s Degree in Accounting, Business Administration, Economics, Finance, Mathematics, Statistics, or a related field

• Minimum Experience: At least 1 year of experience in business analysis, financial operations, project coordination, or a related field

• Required Technical Skills: Must have at least 1 year of experience with:

  • Google Sheets and Microsoft Excel (including Pivot Tables and VLOOKUP)

  • Microsoft Office Applications (Outlook, Word, PowerPoint) and Google Workspace

 

Visa sponsorship not available for this role

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

 

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact View email address on us.fitly.work if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)