General Manager

Trokr Delivery Services LLC is a locally owned and operated Amazon DSP dedicated to providing exceptional delivery service to our community. We are a people-first company that takes pride in every route we cover while connecting Amazon's supply chain to your front door with care and professionalism.

Location Address: WMS4 at 279 Jamie Whitton Drive, Saltillo, MS 38866

Job Description

The General Manager at Trokr Delivery Services in Saltillo, Mississippi will oversee all daily and strategic performance for last-mile delivery operations at the WMS4 station located at 279 Jamie Whitton Drive . This essential leadership role drives overall operational excellence by managing workplace safety, service quality scorecards, vehicle fleet compliance, staff development, and strict financial budgets. This position reports directly to the DSP owner.

Qualifications

Core Leadership Responsibilities

• Operational Direction : With assistance from the Operations Manager, oversees daily loadouts, dispatches, route execution, and end-of-day closeouts.

• Safety & Compliance : Enforces traffic laws, driver vehicle inspection checks, and prompt incident investigations.

• Fleet Oversight : Maintains vehicle readiness, tracks damage repair service-level agreements, and manages the fleet portal.

• Workforce & Delivery Associates : Forecasts staffing needs, monitors attendance, and ensures ongoing driver coaching.

• Financial Control : Manages labor hours, controls avoidable overtime, and tracks operating expenses against business targets.

Key Performance Indicators

Performance Area Primary Focus / Metrics

Safety Preventable incidents, injuries, and inspection closure rates

Service Route completion, on-time departures, and delivery success

Fleet Vehicle availability, compliance tracking, and repair speeds

Financial Labor costs, overtime limits, and operating budget adherence

Operational Cadence

1. Daily Routines : Review prior-day results, confirm route readiness, and direct and/or lead morning team alignment meetings.

2. Weekly Routines : Evaluate scorecard metrics, check fleet repair statuses, and audit continuous improvement progress.

3. Monthly Routines : Conduct full business reviews, assess labor trends, and present long-term priorities to company ownership.

Additional Information

Benefits of Working at Trokr

• Competitive wages, PTO and Seasonal Bonuses

• Health insurance for all full-time employees

• Tuition reimbursement

• Opportunities for advancement

• Be part of a local business that is making a positive impact on the community

Additional Information

All your information will be kept confidential according to EEO guidelines.

Health and safety are a top priority for Amazon and the Delivery Service Partners Amazon contracts with. In partnership with one another, Amazon and the DSPs continue to consult with medical and health experts, and take all appropriate recommended precautions to keep everyone healthy. We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.