Support Services Program Manager/Specialist - RJLA #15

Compu-Vision Consulting Inc.

Job Description

Support Services Program Manager/Specialist

Location: Multiple across LA, USA
Job Type: Contract (No Benefits)

About the Role

We are seeking experienced Support Services Program Managers/Specialists to coordinate, manage, and improve support programs and services for our clients across multiple locations. You will oversee day-to-day program operations, ensure service goals are met, and work closely with program leadership, support teams, and client stakeholders.

Key Responsibilities

Plan, coordinate, and manage support services programs, projects, and daily operations
Develop and track program schedules, milestones, deliverables, and budgets
Monitor service-level agreements (SLAs), performance metrics, and key performance indicators (KPIs)
Serve as a point of contact between clients, vendors, and internal teams
Identify risks, issues, and process gaps, and implement corrective actions and improvements
Coordinate help desk, administrative, and technical support activities
Prepare status reports, performance summaries, and presentations for management and stakeholders
Develop, maintain, and improve policies, procedures, and standard operating procedures (SOPs)
Ensure program activities meet contract requirements and applicable government standards
Support onboarding, training, and resource coordination for program staff and end users
Maintain program documentation, records, and audit-ready files

Required Qualifications

Proven experience supporting government clients (federal, state, or local agencies)
5+ years of experience in program management, project coordination, or support services operations (3+ years for Specialist level)
Strong understanding of program/project management principles and service delivery
Experience tracking SLAs, metrics, and performance reporting
Experience with ITSM or ticketing tools (ServiceNow, Jira, Remedy, or similar)
Proficiency with Microsoft Office (Excel, Word, PowerPoint, Project) and collaboration tools
Familiarity with government contract requirements and compliance standards
Strong organizational, leadership, communication, and documentation skills
Ability to work independently on-site or hybrid at assigned locations

Preferred Qualifications

Relevant certifications (e.g., PMP, PMI-ACP, ITIL, CAPM, Six Sigma)
Experience with Agile or hybrid project management methodologies
Experience managing vendors and contract deliverables
Bachelor’s degree in Business Administration, Information Systems, Public Administration, or a related field (or equivalent experience)
Ability to obtain a government security clearance or pass a background check

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Vacancy posted 5 days ago

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