PT-In Room Dining Order Taker

Job Description

Job Description

Description:

Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience.

At Sanctuary, our people are at the heart of everything we do. Guided by our North Star Vision and Spirit of Service, we believe everyone has a place with us and is valued and understood. The soul of Sanctuary sets the stage for authentic connections and intentional experiences beyond imagination, instilling a sense of spiritual belonging for our guests and one another.

We bring our North Star to life by leading with service, respect, teamwork, integrity, trust, ownership, and a spirit of fun. We are committed to developing our team members, encouraging collaboration, and creating an inspiring hospitality environment where every interaction reflects the genuine care, personalized service, and meaningful connections that define the Sanctuary experience.

JOB SUMMARY

The In-Room Dining Order Taker contributes to the success of Sanctuary Camelback Mountain by providing warm, attentive, and professional service to guests throughout the In-Room Dining ordering experience. This role is responsible for efficiently and accurately taking guest orders, providing knowledgeable recommendations, answering questions, and ensuring each request is communicated clearly to the appropriate teams. The In-Room Dining Order Taker plays an important role in creating a seamless and personalized dining experience by anticipating guest needs and handling each interaction with care and attention to detail.

Guided by Sanctuary's North Star Vision and Spirit of Service, this role creates authentic connections and intentional experiences beyond imagination where guests feel valued, understood, and cared for.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive

• Take all guest Room Service orders, hand-write /record order with specifications listed, repeat order back to guest. Ring the order into the computer immediately after finishing the conservation with the guest.
• Communicate with Private Bar attendant throughout the day with any rooms that have checked out.
• Monitor HOTSOS, Traces in Opera, and Guest Arrivals.
• Place the handwritten order, the check, and the pick-up card in the check presenter for the server.
• If timing allows assist in preparing the order and anything that will increase the efficiency of the expedition of the server’s deliveries of the orders, amenities, and any other needs for the In Room Dining Team.
• Follow the order procedures for all amenities, coordinate all deliveries, and ensure tracking slips are filled out for any amenity over $50.
• Communicate any discrepancies to supervisor who will follow up with the department/person.
• Coordinate orders and communicate well with servers to ensure timely service.
• Staple the order forms to the computer slips and drop them at the end of the shift according to accounting procedures.
• If a guest calls down to have a tray picked up, quote the guest time for pick-up accurately within a 10 min window +/- 5 minutes of quoted pick up time.
• Side work is done according to posted assignments; assist servers with side work during down time.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
• Desk is to be organized, neat and clean at all times. Keep computer and phones clean.
• Ensure there is enough paper/office supplies at all times.
• Ensure professional environment. Noise level should be kept to a minimum. Follow proper telephone etiquette and departmental policies and procedures.
• Whenever a break is needed, ensure that another trained staff member is answering phone calls.
• If a guest calls for information or services other than In Room Dining (bathrobe, shaving cream, etc.) quickly and politely assists guest by calling the appropriate department. A guest should only need to call one number for any request. Follow up with guest to ensure satisfaction.
• If a guest calls to order amenities, cakes or flowers, fill out the appropriate form and follow appropriate procedures by informing all departments involved.
• Perform additional duties as requested Food & Beverage leadership

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment. Solid interpersonal skills and positive attitude is a must.
• Computer skills and typing abilities a must.
• Ability to listen effectively, to speak and write English clearly.
• Professional, flexible and positive attitude.
• Good telephone voice and excellent/professional communication skills required.
• Must be detailed oriented.
• Ability to sit and/or stand continuously to perform essential job functions.
• Requires extending arms, bending and stooping to reach materials.
• Hearing and visual ability to observe and detect signs of guests’ needs.

QUALIFICATIONS

Education

• High School Diploma or G.E.D. Equivalent
• Current Food Handler’s Card.
• Title IV Alcohol Certification

Related Work Experience

• Previous food and beverage experience required.
• Experience with hospitality and customer service required.