PT - Host/Hostess - Terra Tempe Restaurant - Westin Tempe

PT - Host/Hostess

The Westin Tempe is looking for a part-time host/hostess to join our amazing team in our Terra Tempe Restaurant! Hours/shifts include am and pm availability, including weekends and holidays. Summary of benefits include team member and family room discounts for both Crescent Hotels and Resort and Marriott Hotels. Flexible schedules, career growth and development, insurance benefit available for both full time and part time team members, 401k plan and company match program, vacation pay/sick pay full time and part time team members, holiday pay full time team members, amazing recognition programs/giving back community outreach, and tuition reimbursement.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

A host/hostess takes part in servicing our guests in our restaurant and around our beautiful hotel. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction. If you are outgoing and are looking for great benefits, please join our amazing team! Greeting and escorting guests to tables in the restaurant, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.

Required skills and abilities include the ability to communicate in English, a self-starting personality with an even disposition, maintaining a professional appearance and manner at all times, communicating well with guests, willingness to pitch-in and help co-workers with their job duties and be a team player, ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials, ability to remember, recite and promote the variety of menu items, ability to move throughout a crowded room to seat guests, ability to effectively deal with customer complaints and concerns in a friendly and positive manner, and ability to establish and maintain effective working relationships with associates, customers and patrons.

Performance standards include customer satisfaction, work habits, and safety & security. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.