Senior Documentation Coordinator

Role Description

This Documentation Specialist role is a great opportunity for someone who thrives on organization, accuracy, and collaboration in a fast-paced environment. As a key member of Insulet’s operations team, you will play a critical role in ensuring customer documentation is processed correctly and efficiently, directly supporting customers living with diabetes and the teams who serve them.

• Work across multiple departments, leveraging Salesforce and document-routing technologies.
• Resolve data and documentation challenges.
• Maintain the integrity of customer records.
• Manage multiple queues promptly and accurately, verifying and auditing customer information in Salesforce.
• Support additional business functions with documentation auditing.
• Work directly with all teams to ensure all correspondence/documentation received via fax and email is distributed and attached to customer records correctly.
• Independently follow standardized workflows as defined by management.
• Handle a broad range of tasks, including complex situations.

Responsibilities

• Duplicate Auditing: Manage queue within Salesforce where the system was unable to match customer data, requiring manual verification.
• Physician Verification: Manage queue where the system was unable to populate a provider, requiring manual verification.
• Consent Verification: Manage queue and assign outreach task for customers who do not have consent on file.
• Voicemail Bucket: Review and assign to appropriate rep.
• Documentation Scrubbing: Properly review faxes received and link to appropriate customer record.
• Perform UHC BI’s.
• Process training records sent in from our Clinical Services Managers.
• Validate Clinic Contract Assignments.
• Provide feedback to management team on an as needed basis.
• Perform additional duties and/or projects as assigned by management.

Qualifications

• Associates degree and 3+ years’ related experience working in a professional environment.

Preferred Skills and Competencies

• Knowledge of diabetes and experience supporting customers with diabetes is preferred.
• Experience with Salesforce CRM is preferred.
• Effective written and oral communication skills.
• Strong attention to detail and follow-up skills.
• Strong analytical and problem-solving skills.
• Demonstrated initiative and “do what it takes work approach” to get the job done.
• Exceptional customer service orientation.
• Team player; ability to work cooperatively and collaboratively with others (internally and externally).
• Flexible and resilient in work approach.
• Ability to work in a fast-paced environment, managing multiple priorities.

Physical Requirements

• Requires sitting and standing associated with a normal office environment.
• Manual dexterity needed for using a computer keyboard.
• Lightweight lifting may be required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off (PTO).
• Additional employee wellness programs.

Compensation

For U.S.-based positions only, the annual base salary range for this role is $25.67 - $38.50. This position may also be eligible for incentive compensation.

Application Details

This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online.