Director, Sales

Director, Sales

ChurnZero is the AI platform and partner for the future of customer work. Customer teams are being asked to grow their business without growing their headcount, and AI has changed how their customers buy, adopt, and leave. We help them protect revenue, fuel growth, scale impact, and prove value.

We are hiring a Director of Sales to lead eight Account Executives across Commercial and Enterprise. Our team sells to Customer Success executives who are rethinking how their teams work, and who want to know which partner they can trust to run AI on their book. You will lead a team that creates its own pipeline, owns that conversation, and wins.

This is a frontline leadership role built on coaching. You will develop reps who run their deals with discipline, and step in where your judgment changes the outcome. Growth from within is part of how we build this team. Three of our eight AEs started their careers at ChurnZero as SDRs, and our SDR team remains a proven pipeline for future AEs.

Leadership of eight AEs: three Enterprise, one Emerging Enterprise, and four Commercial.

The team's rolled-up quota. You do not carry an individual number

A proactive pipeline culture where every AE contributes self-sourced pipeline through consistent, measurable outbound activity, alongside SDR and Marketing-sourced opportunities

AI-powered tooling across the funnel, from prospecting and call review to pipeline inspection and forecasting, so your team works more efficiently and your coaching is sharper

Forecast accuracy and a disciplined weekly operating rhythm across segments

Coaching in the Sandler Sales method across discovery, qualification, multithreading, competitive selling, and closing

The growth and advancement of your reps, and a close partnership with Sales Development to keep the SDR to AE path strong

Partnership with Sales Enablement, Revenue Operations, Marketing, and Product

The team attains its rolled-up quota across all three segments

Every AE contributes self-sourced pipeline week after week

Forecasts that the CSO and executive team can rely on

AEs who run their own deals with discipline, supported by a coaching cadence they value

Our team works in Salesforce, Apollo.io, ZoomInfo, LinkedIn Sales Navigator, Chorus, Winn.AI, Allego, and Claude

5+ years of SaaS sales experience, including at least 3 years leading Account Executives

A record of building accountable, outbound-driven teams and hitting team quota

Experience leading reps across more than one segment, with the judgment to coach each motion on its own terms

Coaching skill that shows you can find where a rep is stuck and change their behavior

Command of the fundamentals: CRM hygiene, forecast discipline, coverage, and pipeline velocity

Fluency with a modern sales stack, including CRM, conversation intelligence, sales engagement, and enablement platforms

Hands-on use of AI tools to improve prospecting, coaching, and forecasting

Steadiness through change and clarity under pressure

Urgency and real care for your people

Selling into Customer Success, post-sale, or SaaS operations functions

Moving AE teams from inbound-reliant models to outbound-led pipeline creation

Training in Sandler, or experience with MEDDPICC or another structured methodology

Experience selling AI-enabled products to buyers who are still forming a view

A product that is changing how buyers work. Our platform unifies every account, engages every customer, automates the right next step, and analyzes the whole book.

Direct access to leadership. You report to the CSO and work closely with the executive team.

Support in place. Dedicated Enablement, Revenue Operations, and Marketing partners are ready to help you execute.

A proven growth path. Three segments, a clear methodology, and AEs who started as SDRs here.

The standard is yours to set. You will define what high performance looks like on this team.