Distribution Center - Operations Manager

Humann is an industry leader in functional food and nutritional supplements for whole‑body health, built on research, discovery, and science‑backed innovation. Our product portfolio—including SuperBeets®, Neo40®, and BeetElite®—is supported by proprietary research collaborations such as the Nitric Oxide (N‑O) research program at the UT Health Science Center. Humann generates $200M+ in annual revenue and sells across a diverse omnichannel footprint, including 30,000+ retail stores, Amazon, and our direct‑to‑consumer website. Humann has been named toBain& Company's 2026InsurgentBrands list and has been recognized as one of the Inc. 5000 Fastest Growing Private Companies for ten consecutive years. We are the official cardiovascular supplement for the University of Texas athletics. Humann is seeking a Manager, Retail Operations & Distribution to own the executional backbone of our retail business. This role is responsible for end‑to‑end retail operations, including order management, inventory reconciliation, retail system integrations, and item setup across a complex network of retailers, distributors, and platforms. This execution-focused role serves as the connective tissue between Sales, Supply Chain, Finance, and Business Operations—ensuring what we sell flows efficiently from order through delivery, reconciliation, and scale. Order Management & Distribution Own end‑to‑end retail order management across EDI and manual channels, ensuring accurate order processing, shipment coordination, and compliance with retailer requirements. Manage EDI maintenance and retailer integrations across SPS Commerce and customer‑specific platforms. Coordinate with 3PLs, distributors, and internal supply chain teams to manage product flow from order through delivery, including routing, compliance, inventory allocation, and execution. Oversee outbound freight and retailer routing processes, including collect workflows (e.g., GNC, Target) and pickup coordination through retailer portals such as GNC Manhattan and Target Partners Online (POL). Execute against retailer routing guides and compliance requirements to support accurate and timely fulfillment. Troubleshoot order discrepancies, routing issues, and compliance errors to minimize chargebacks and operational disruptions across both direct and distributor channels. Inventory & Financial Reconciliation Execute end‑of‑month order reconciliation activities to ensure alignment across shipments, billing, and inventory. Maintain accurate inventory positions across ERP systems, 3PLs, and retail channels; investigate discrepancies and lead resolution efforts. Reconcile invoices, deductions, and chargebacks in partnership with Finance; track and resolve retailer claims and validate chargeback accuracy. Item Setup, Systems & Data Management Maintain retailer compliance and item setup across customer portals and internal systems. Lead end‑to‑end item setup across retailer and distributor platforms, ensuring accurate product data, compliance execution, and seamless onboarding across systems including RIVIR, WERCS, SmartRx, and retailer NIFs. Coordinate cross‑functional readiness for product launches, including packaging, compliance, retailer setup, and system configuration. Process Excellence & Cross‑Functional Partnership Build and maintain SOPs across order management, inventory reconciliation, and retail operations workflows. Identify inefficiencies and implement scalable process improvements to support operational accuracy and growth. Partner cross‑functionally with Sales, Supply Chain, Finance, Customer Operations, retailers, distributors, and 3PLs to drive executional excellence. Qualifications 3+ years of experience (5+ preferred) in retail operations, order management, customer operations, or supply chain within a CPG environment. Hands‑on experience managing EDI workflows, retailer compliance requirements, retailer portals, and cross‑functional operational execution. Experience supporting major retail accounts and distributor‑based fulfillment models in a fast‑paced environment. Proven ability to manage multiple priorities, troubleshoot operational issues, and drive execution across retailers, distributors, 3PLs, and internal stakeholders. Strong attention to detail, organizational skills, communication, and ownership mindset. Preferred experience with retailer and operational platforms including SPS Commerce, RIVIR (IX‑One), WERCS, SmartRx, and retailer‑specific systems. Benefits Health/Dental/Vision/Life Insurance 401k Retirement Plan with company match Paid parental leave Quarterly stipend for our supplements Unlimited PTO Hybrid/remote working model About Humann Humann is a leading cardiovascular health company helping people ages 18 to 85 support heart health, healthy blood pressure, and boost energy, endurance, and recovery. Founded in 2009 and incepted from a University of Texas Health Science Center research program created by Dr. Ferid Murad, one of three scientists awarded the 1998 Nobel Prize in Medicine, Humann translates breakthrough science into performance‑driven supplements. Trusted by more than 160 professional and collegiate teams, Humann is a 10‑time Inc. 5000 honoree, with over 700 million doses delivered and 27 million products sold. Available in 30,000 retail locations and 6,000 medical professional offices, Humann continues to innovate at the intersection of science and performance. At Humann, we believe…. it takes COURAGE to do our life’s greatest work. We believe that our GROWTH never ends. We believe that to thrive we must ADAPT. We believe in the power of HUMANITY. Humann is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #J-18808-Ljbffr