Customer Support Representative

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. This role is at Spirit AeroSystems, Inc. a wholly owned subsidiary of The Boeing Company, supporting Spirit’s Commercial Business Units (“Spirit Commercial”). Spirit Commercial designs and builds commercial aerostructures, including for Boeing Commercial Airplanes, one of Boeing’s three business units and the premier manufacturer of commercial jetliners for decades. Spirit Commercial’s core products include fuselages, pylons, nacelles and wing components, with a focus on innovative composite and aluminium manufacturing solutions. Position Responsibilities: Represent Spirit as a customer quality representative (CQS). Coordinate non-conformances with the customer and provide visibility. Collaborate with all levels of management on aircraft structure repairs identified by Engineering as significant (SRL). Review all non-conformances that may be sensitive (CSI) to the customer and end user. Ability to attend, interface and present data during customer meetings. Apply knowledge of quality policies and governmental regulations to develop and administer long-range customer inspection plans, acting as agent/designee for customer, to meet contractual and other requirements. Ability to plan and coordinate improvements in manufacturing (e.g., hardware and tool acceptance, variability reduction, developing key suppliers, and assembly operations, etc.). Ability to perform design reviews to ensure that quality is engineered into the product and tool. Apply knowledge of engineering (e.g., manufacturing, tooling, quality, and statistics, etc.) to analyze requirements of contracts, drawings and specifications to develop plans for the application of quality disciplines to processes. Ability to perform configuration audits and reviews of products, tools, and processes. Ability to compile, measure and analyze process capability data, models to perform trend analyses and risk assessments. Skill in process improvement methodologies (i.e., root cause analysis) to plan and coordinate process improvements. Ability to ensure sequenced inspection control points, create and maintain inspection accountability systems. Ability to identify, evaluate, and implement preventative measures, corrective action, procedural changes, process improvements and present resultant findings. Provide education and coaching on the Quality Management System and Manufacturing Verification Process. Basic Qualifications (Required Skills/Experience): 5+ years of experience in a quality discipline, preferably in inspection, aerospace, or manufacturing Working with engineering drawings and customer specification MS Office (power point & excel) experience Preferred Qualifications (Desired Skills/Experience): Strong verbal and written communication skills with attention to detail Quality inspection helpful but not required Leadership experience helpful Experienced desired with MES (Manufacturing Execution Systems) Ability to work effectively in a dynamic and team-based environment Ability to prioritize requests from multiple sources and support requirements Self-motivated; taking ownership of projects and issues, including follow through to closure and resolution Great attitude and willingness to learn Union: This is a union-represented position. Drug Free Workplace: We are a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Pay & Benefits: We strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range - Mid-Level (Level 3): $73,400 - $112,550 Kansas Tax Credit: Join Spirit AeroSystems’ Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Click here for more information on the tax credit. Export Control Requirements: Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee. Equal Opportunity Employer Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. #J-18808-Ljbffr