Account Manager II

Account ManagerThe Account Manager serves as the primary strategic liaison between CorVel and assigned customers, acting as an extension of the client organization. The role is responsible for client retention, revenue growth, service excellence, stewardship reporting, contract management, and identifying opportunities to expand CorVel services.This position can be hybrid or remote.ESSENTIAL FUNCTIONS & RESPONSIBILITIES:Manage local or regional accounts with at least $1M in annual revenue per account and portfolio exceeding $3MDrive revenue growth through expansion of existing accounts and introduction of additional CorVel servicesBuild and maintain executive-level client relationshipsEnsure client satisfaction, retention, and achievement of contractual servicesOversee accounts receivable activities in partnership with operational leadershipLead client stewardship meetings and provide consultative guidance based on account trends and business needsProactively raise concerns or potential issues to appropriate members of the management and executive team to remedy immediate concerns before they become issues; maintain an open items matrix to document all issues and resolutionCoordinate account implementations, customer setups, and service delivery across internal teamsCoordinate and attend customer meetings; ensure CorVel participants are engagedDiscuss, understand, and meet agreed upon standards as mutually determined by CorVel and customerDevelop/maintain account service instructions/communicate to service staff and post on the IntranetManage contract renewals/price increases; coordinate with the AE and/or management team as appropriatePresent information to assigned customers in an organized and persuasive fashion for contract renewals, service issue discussions, or additional product salesRegular attendance on the Monthly Account Manager CallProvide monthly account updates and document all new service opportunities in Salesforce.comAdditional duties as assignedKNOWLEDGE & SKILLS:Reliable professional with the ability to achieve balance between customer orientation and a results-driven approachKnowledge of CorVel's services and completion of all CorVel Product Training ModulesBusiness acumen with results-oriented mindsetExcellent presentation, negotiation, and interpersonal skillsStrong commitment to customer serviceAble to work independently while collaborating across departmentsStrong organizational, analytical, and time-management abilitiesMust be proficient in Microsoft Office applications and CRM software (Salesforce)EDUCATION & EXPERIENCE:Bachelor's degree, certification or equivalent experience in business, sales or marketingProven experience in account managementExperience in the insurance industry, managed care, worker's compensation, or a related fieldPAY RANGE:CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.Pay Range: $70,276 – $116,942A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk ManagementIn general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.ABOUT CORVEL:CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.