Commercial Equipment Field Service Technician

Lead Appliance Repair Technician

We're seeking a Commercial Appliance Repair Technician who can confidently service the full range of commercial kitchen, commercial laundry equipment and ice machines. This role supports our healthcare, senior living, and property management accounts, where reliability and broad multi-category coverage matter most. You'll bring deep technical knowledge, confidence in complex diagnostics, and pride in doing the job right the first time.

If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. We'll also give you the ongoing training you need to keep growing.

What You'll Do:

• Diagnose and repair the full spectrum of commercial kitchen equipment, including cooking equipment (ranges, ovens, fryers, griddles, steamers, combi ovens), commercial refrigeration (reach-ins, walk-ins, prep tables, and ice machines), and warewashing equipment (commercial dishwashers and glasswashers)
• Diagnose and repair commercial laundry equipment, including commercial washers, dryers, extractors, and stacked laundry units
• Perform preventive maintenance services for commercial accounts on scheduled intervals (bi-weekly through semi-annual cadences)
• Conduct condition assessments and maintenance documentation for commercial clients
• Deliver clear, professional communication to facility managers, directors, and residential customers
• Provide cost estimates and obtain approvals before commencing repairs
• Order parts as needed and ensure efficient use of company materials
• Collect payment and close work orders accurately in SmartWare
• Serve as a technical resource and informal mentor to junior technicians
• Represent Mr. Appliance with professionalism and reliability on every call

What We're Looking For (Required):

• 5+ years of hands-on commercial appliance repair experience
• Demonstrated ability to service both commercial kitchen equipment AND commercial laundry equipment this is a full-scope role, not a single-category specialty
• Commercial refrigeration / sealed system knowledge and hands-on repair experience, including EPA Section 608 Universal Certification (or ability to obtain within 30 days of hire)
• Ability to read and interpret wiring diagrams, service manuals, and technical bulletins
• Multi-brand diagnostic capability across refrigeration, cooking, warewashing, and laundry categories
• Comfort working around commercial gas appliance connections (ranges, fryers, ovens) and standard commercial electrical (120V/208V/240V/3-phase)
• High first-time fix rate mentality you diagnose thoroughly before you order parts
• Professional presentation and genuine comfort interacting with commercial facility staff and residential clients
• Valid driver's license and clean driving record
• Ability to lift or maneuver 50 pounds
• Authorized to work in the U.S.

Strongly Preferred:

• SmartWare software experience
• Experience with major commercial kitchen and refrigeration brands such as Hoshizaki, Perlick, Bally, Hobart, True, or similar
• Prior experience servicing healthcare facilities, senior living communities, or other regulated commercial environments
• Formal refrigeration or HVAC/R training or certification (e.g., RSES, NATE, trade school)
• Bilingual (English/Spanish) is always a plus

Why This Role Stands Out:

• Top-of-market weekly earning potential
• Autonomy and trust no micromanagement
• Opportunity to influence training and technical standards
• Stable, growing commercial account base across healthcare and senior living

Benefits & Pay:

The pay range for this position is $1,200 to $2,700 weekly, depending on your experience in commercial appliance repair. You'll also have the opportunity to earn bonuses and commissions. Paid Training: We will train you and help you build a career. Bonus & Incentives: We reward hard work with generous bonuses and incentive pay Company-Provided Perks: We provide you with a company vehicle and iPad Benefits: Offering retirement benefits PTO: Paid time off of 5 days per year plus holidays Fun Team Environment: We stand by our culture and build our team with people who love what they do

Physical Requirements & Accommodations:

Physical Demands: This role requires the ability to lift or maneuver 50 pounds Accommodations: If you require a reasonable accommodation to perform these essential functions or to participate in the application or interview process, please let us know Employment Type: Employment is "at-will," meaning either the employee or the employer may terminate the relationship at any time, for any legal reason