Technical Writer

Benefits:

Commuter benefits

Disability insurance

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Position Title: Technical Writer

Location: Washington, DC (Hybrid – Minimum 50% On-Site Required)

Clearance: Due to the nature of this government contract, U.S. Citizenship is required. Must be able to obtain a Public Trust.

NEOSTEK, Inc. is seeking a skilled Technical Writer (TW) to support a records and information management (RIM) modernization project for a federal client. This position develops, organizes, and maintains all documentation required to support program assessment, electronic records management (ERM) solution implementation, digitization workflows, quality control, and training. The writer ensures all materials meet federal standards, align with federal requirements, and clearly communicate processes to technical and non-technical audiences.

This role requires close collaboration with RIM specialists, ERM engineers, digitization teams, and program managers.

Responsibilities:

Program Reporting – Produce weekly status reports, monthly progress summaries, and quarterly performance reviews documenting milestones, risks, metrics, quality control findings, and contract deliverables.

RIM Documentation Development – Draft and maintain policies, procedures, SOPs, workflows, retention schedules, metadata standards, and lifecycle documentation for the federal RIM program.

ERM Solution Documentation – Create technical documentation supporting the design, testing, implementation, security, and operation of a Microsoft Purview Records Management-based Electronic Records Management (ERM) solution.

Digitization Process Documentation – Document scanning workflows, metadata tagging, SEO standards, quality checks, and digital storage procedures for paper to electronic conversion.

Assessment & POA&M Support – Draft findings, gap analyses, risk assessments, and Plans of Action & Milestones (POA&Ms) resulting from the comprehensive RIM assessment.

Training Material Development – Produce user guides, quick reference sheets, e learning content, and instructor led training materials to support federal staff adoption of new RIM and ERM processes.

Quality Control Documentation – Support the contractor’s Quality Control Plan (QCP) by documenting inspection procedures, discrepancy tracking, corrective actions, and trend analysis.

Stakeholder Communication – Prepare briefings, presentations, and communication materials for internal and external audiences.

Compliance Alignment – Ensure all documentation aligns with NARA requirements, federal records laws, internal controls, and industry best practices.

Records Lifecycle Documentation – Capture processes for creation, maintenance, access, storage, and disposition of electronic and paper records.

Document Version Control – Maintain organized repositories, version histories, and controlled updates for all contract related documentation.

Other duties as assigned.

Requirements:

Minimum of 5 years of technical writing experience, supporting IT, federal programs, or records and information management (RIM) initiatives.

Strong knowledge of federal records management requirements, including NARA standards, retention schedules, metadata expectations, and lifecycle regulations.

Demonstrated experience producing ERM and IT documentation, including system design, configuration, testing, security, and operational procedures.

Experience developing quality assurance documentation, such as inspection procedures, discrepancy tracking, corrective action processes, and related reporting.

Excellent analytical and communication skills, with the ability to translate complex technical concepts into clear, accessible documentation for diverse audiences.

Awareness of security and sensitivity requirements, including proper handling of Controlled Unclassified Information (CUI) and other sensitive operational materials.

Must be available to work on-site during core business hours in Washington, DC at least 50% of the time and on an as-needed basis.

Ability to obtain and maintain a Public Trust clearance.

U.S. Citizenship is required due to the nature of the government contract.

Preferred (Not Required):

Experience with federal RIM modernization programs.

Background in Information Governance.

Experience supporting multi-year federal contracts.

Mandatory Requirements:

Due to the nature of this government contract, US citizenship is required.

Ability to obtain a Public Trust.

Minimum of 5 years of technical writing experience, supporting IT, federal programs, or records and information management (RIM) initiatives.

Strong knowledge of federal records management requirements, including NARA standards, retention schedules, metadata expectations, and lifecycle regulations.

Demonstrated experience producing ERM and IT documentation, including system design, configuration, testing, security, and operational procedures.

NEOSTEK, Inc. is an Equal Opportunity Employer (EOE): AA M/F/Vet/Disability