Assistant Store Manager - TEMP

Assistant Store Manager

The Assistant Store Manager assists the Store Manager in all aspects of store operations, visual merchandising, and customer service. The Assistant Manager must be a strong leader with an ability to drive sales through excellent customer service skills, strong visual presentation, and a full understanding of the Roller Rabbit feel-good mission! This position also plays a role in recruiting, training and development of all store staff. The Assistant Manager assumes the responsibilities of the Store Manager in his/her absence.

Company Overview: Roller Rabbit weaves an enchanting tale of a magical rabbit through its handmade products, spanning from ready-to-wear to iconic sleepwear. These creations not only foster wonder, optimism, and the warmth of a trusted friend but also embody our brand's roots in originality. Roller Rabbit is more than a fashion label; it's an approachable, endearing, and endlessly intriguing lifestyle that captures the magic in every moment. As a niche-upscale fashion brand, Roller Rabbit operates eleven brick-and-mortar stores and a thriving e-commerce platform, driven by a mission to enrich vibrant lives with clothing and accessories that inspire dreams, uplift spirits, and commemorate moments with loved ones.

PLEASE NOTE THIS IS A TEMPORARY ROLE AND WILL BE 3-5 MONTHS OF EMPLOYMENT.

As an Assistant Store Manager at Roller Rabbit, your responsibilities will include, but are not limited to:

SALES GENERATION

• Meet personal and store sales goals
• Assist in the tracking, monitoring, and communication of business results
• Ensure an elevated level of sales and service are practiced by all associates - lead by example and inspire those around you to reach their highest potential!
• Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales
• Ensure all sales related policies and procedures are maintained
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Maintain a keen interest in the fashion industry, interior design, and market trends

CLIENT EXPERIENCE

• Ensure all associates provide the highest level of customer service
• Develop and maintain relationships with clients to continue bringing the best brand experience
• Provide client outreach via computer communication programs and in person outreach
• Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)

OPERATIONS

• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
• Support and assist in staff training in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Participate in inventories and weekly inventory reports
• Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
• Follow and enforce all company policies and procedures
• Meet deadlines

MERCHANDISING/VISUAL MERCHANDISING

• Assist in the implementation and maintenance of all merchandising/ visual directives
• Be aware and able to implement and communicate to store team any promotions, sales, etc. occurring in the company
• Have sufficient knowledge of current product in store
• Ensure the sales floor is neat, clean, organized, and reflects the correct visual image at all times
• Ensure deliveries are properly processed in a timely manner
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goal

HUMAN RESOURCES

• Assist in the recruitment, training and development of staff
• Assist in ensuring the integrity of payroll and the payroll process
• Continually evaluate the performance of each associate and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner
• Support and provide follow-up for all training programs, seminars etc.
• Ensure dress code and grooming standards are professional and reflect the employee wardrobe manual

QUALIFICATIONS

• Must have at least 2 years of retail management experience
• Must have leadership skills and act as a role model to sales staff
• Must be able to work in fast pace environment with sense of urgency while maintaining accuracy
• Ability to adapt quickly to the brand's culture we're always evolving and love to have staff eager to come with us!
• Strong communication skills
• Basic knowledge of fashion
• Must have excellent written and verbal skills
• Ability to use Microsoft Office programs
• Must be able to lift 15-20 pounds
• Must have a flexible schedule, including weekends and holiday

Benefits:

• Competitive PTO package for Full Time employees
• Roller Rabbit discounts and annual allowance
• Comprehensive health, vision, and dental care, along with FSA/HSA benefits for Full Time employees
• Hourly Rate + Commission based role

Salary: $20 - $28 per hour