Dispatcher

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. What will your job look like? The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable). Starting Pay Rate:$23.50 Service: Scottsdale Trolley Location: 9191 E San Salvador Dr, Scottsdale, AZ 85258 What You’ll Do (Essential Functions) Assist with all phone call information and dispatching of rides Organize and route trips based on schedule and location to ensure optimal performance Provide assistance to drivers for directions to destinations Assist drivers and transportation providers with problems or issues relating to scheduling Establish and maintain effective communication with transportation providers Report and record all incidents to the applicable manager Document and report provider no shows or on-time-performance issues Inform transportation providers of their next-days trips and any new trips that occur Monitor radio, telephones and on-road provision of service for quality Record time of departure, destination, and expected time of return Provide feedback on drivers’ performance What We’re Looking For (Knowledge, Skills & Abilities) Experience working in a supervisory role preferred Knowledge of DOT and FTA safety regulations preferred Thorough knowledge of accident investigation preferred Knowledge of Safety and training practices and procedures Ability to communicate, teach and mentor employees Must be able to demonstrate conflict resolution skills Quick to process information and make adjustments or recommendations Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications Qualifications High School Diploma or G.E.D. equivalent Must pass criminal background check and investigation & Motor Vehicle Record check Possess valid authorization to work in the United States 2+ years in transportation routing, dispatching, and scheduling expertise preferred 1 year experience working with the applicable transit scheduling system preferred Knowledge of GPS and GIS systems preferred What’s in it for you Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Tuition Reimbursement Perks Discount Program Leadership Mentoring Opportunities Equal Opportunity Employer: MTM Transit is an equal opportunity employer. MTM Transit considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM Transit's People & Culture. #MTMTransit