RADIOLOGY SCHEDULER

Job Title Radiology Scheduler

Department

Scheduling

Reports to

Contact Center Manager

Status

Full-Time/Non-Exempt

Radiology Scheduler Position Summary

The Radiology Scheduler is responsible for managing inbound and outbound communications with internal and external customers, ensuring the accurate scheduling, rescheduling, and confirmation of patient appointments for a variety of radiology exams through a computerized scheduling system. This role requires precise data entry within the Fuji RIS system to maintain appointment integrity and support efficient departmental operations.

Success in this position requires exceptional attention to detail, strong organizational skills, the ability to multitask in a fast-paced environment, and a solid understanding of radiology procedures and medical terminology. The scheduler serves as a key point of contact for patients and referral sources, delivering compassionate, professional, and patient-focused service while maintaining high standards of accuracy and productivity.

In addition, the scheduler may support specialty work queues and other departmental functions as needed. The position works collaboratively with technologists, clinical staff, providers, and fellow team members to promote operational efficiency and contribute to a positive, team-oriented work environment.

This position is primarily remote; however, attendance at on-site meetings, training sessions, team events, or other business-related activities may be required. Successful incumbents are expected to progress toward a Tier 3 Scheduler role through demonstrated proficiency, performance, and completion of required training, as determined in partnership with leadership. A commitment to world-class customer service and continuous professional development is essential for success in this role.

Radiology Scheduler Detailed Responsibilities

• Answer incoming calls from patients, physicians' offices, and other healthcare providers promptly and professionally.
• Make outbound calls to patients, including reminders, rescheduling, or clarifying information related to exams including faxed orders
• Use active listening and clear communication to provide accurate information and resolve patient inquiries or issues.
• Ensure all patient communications are handled efficiently and courteously, maintaining a high level of customer service.
• Schedule and confirm appointments for a variety of exams using a computerized system.
• Monitor the schedule and accommodate add-on appointments throughout the day.
• Initiate the protocol process by either transferring patients to the Assessment Coordinator or scheduling "Assessment" exams for MRI, CT, and Biopsy patients at the time of the appointment.
• Ensure the accuracy and completeness of patient demographic and insurance information through real-time verification applications.
• Working knowledge of Medicare, AHCCCS, Workers' Compensation, and other third-party Insurance payors.
• Input location codes to generate worklists.
• Provide patients with detailed instructions, including prep requirements, exam location, date, and time.
• Submit merge requests for duplicate accounts to ensure data consistency.
• Communicate with imaging centers regarding patient cases and special needs.
• Utilize all available scheduling resources, including exam notes, WIKI, email Teams updates, and seek support from scheduling leads and supervisors when needed.
• Report potential issues promptly to radiology scheduling leads, supervisors, and contact center management for direction on resolution.
• Attach faxed orders to the appropriate patient files.
• Schedule blocks as required, following established scheduling guidelines.
• Review orders to ensure all requested exams are scheduled or in the process of being scheduled.
• Participate in training, orienting, and mentoring new employees as requested by scheduling leads, supervisors, or contact center management.
• Attend meetings as necessary and perform other related duties as assigned or requested.

Specific Job Knowledge, Skill, and Ability

• Strong Communication - both written and verbal
• Demonstrates a pleasant disposition and positive attitude, and maintains a cordial and professional approach
• Dependable
• Fosters and reinforces team-based results.
• Anticipates and adapts to change (e.g. policy changes, operational/procedures, insurance changes, protocol changes) in a positive manner.
• Demonstrates ability to handle multiple tasks with short timelines, prioritize and organize work, and complete scheduling in a timely and accurate manner.
• Ability to accurately type 35 to 40 WPM
• Skill in using office equipment:
• Basic Computer Skills and Telephone

Among the many benefits of a career with Southwest Medical Imaging, are the following:

• Medical, Dental & Vision Coverage
• Health Savings Accounts (HSA-available if enrolled in a high-deductible plan)
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee Assistance Program (EAP available if enrolled in Health plan)
• 401(k) retirement plan
• Paid Time Off (PTO)
• Company Paid Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short Disability
• Company Paid Long-Term Disability
• Pet Discount Program
• 6 paid Company Holidays
• Floating Holiday, Jury Duty & Bereavement Leave
• Tuition Reimbursement
• Competitive Salary
• Leadership Mentoring Opportunities

Requirements

Education and Experience

• High School Diploma or Equivalent required
• At least 1 year of medical or call center experience preferred
• Radiology/Medical Industry, MA or Back Office experience or related Certification a plus but not required.

Physical Requirements

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk and hear. The employee is frequently required to sit. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.