Client Care Coordinator and Staffing Scheduler (CNA)

Job Description

Job Description

How often do you find a career where you make a meaningful difference, develop new skills, solve problems, and look forward to work each day?

Right at Home Pinnacle Peak is seeking an exceptional individual to become the first office team member in our growing premium home care agency serving North Scottsdale, Carefree, Cave Creek, and Fountain Hills.

This is more than a scheduling job. You will be the operational heartbeat of our agency—coordinating caregivers, supporting clients and families, solving problems, and helping seniors remain safe and independent at home.

We are looking for someone who is:

• Highly organized and detail-oriented

• Calm under pressure and able to think quickly

• Compassionate and empathetic with seniors and caregivers

• Dependable, professional, and positive

• A natural problem solver who enjoys helping others

• Willing and able to step in and cover emergency caregiver shifts when needed

Position Summary

The Scheduler/CNA is responsible for managing caregiver schedules, coordinating client care, maintaining accurate records, and providing exceptional customer service to clients, families, and caregivers.

Primary Responsibilities

• Coordinate and maintain caregiver schedules and client assignments

• Fill open shifts and respond quickly to call-offs and schedule changes

• Communicate professionally with clients, families, and caregivers

• Assist with caregiver onboarding and orientation

• Maintain accurate documentation and employee records

• Support office operations and administrative tasks

• Participate in on-call rotation as needed

• Monitor client satisfaction and address concerns promptly

• Ensure compliance with agency policies and state regulations

• Provide hands-on caregiving coverage during emergencies or staffing shortages

Qualifications

• Current Arizona CNA license in good standing

• Minimum 2 years of caregiving or healthcare experience preferred

• Previous scheduling or home care office experience strongly preferred

• Experience with WellSky Personal Care software strongly preferred

• Excellent phone, communication, and customer service skills

• Strong computer skills including Microsoft Office and scheduling software

• Ability to multitask and remain calm in a fast-paced environment

• Valid driver’s license and reliable transportation

• Ability to work occasional evenings or weekends as business needs require

The Ideal Candidate

You enjoy:

• Solving problems and making order out of chaos

• Helping seniors and supporting caregivers

• Being the person others can rely on

• Building relationships and creating exceptional service experiences

• Working in an environment where no two days are the same

What We Offer

• Competitive compensation based on experience

• Performance bonus opportunities

• Paid training and professional development

• Opportunity to grow into an Office Manager or Operations leadership role as the agency expands

• Positive, family-oriented culture built on respect, teamwork, and compassion

• The opportunity to help build a premier home care company from the ground up

Our Culture

At Right at Home Pinnacle Peak, we believe in:

• Compassionate care

• White-glove customer service

• Reliability and accountability

• Respect for everyone

• Continuous learning

• Teamwork and having fun while doing meaningful work

If you are highly organized, thrive under pressure, and want to make a real difference in people’s lives, we’d love to meet you.