Patient Service Representative - Full-time

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Patient Service Representative - Full-Time

Be the friendly face that helps create an exceptional patient experience from the moment patients walk through our doors. As a Patient Service Representative, you'll play a vital role in ensuring patients feel welcomed, supported, and cared for while helping them navigate appointments, services, and financial responsibilities with confidence.

In this fast-paced role, you'll coordinate front-desk operations, assist with scheduling, manage patient registrations, process payments, and serve as a trusted resource for patients and visitors. Your professionalism, compassion, and attention to detail will help create a seamless healthcare experience for every patient interaction.

What You'll Do

• Welcome and register patients with professionalism and compassion.
• Schedule appointments and manage check-in/check-out activities.
• Answer phones and assist patients with questions and concerns.
• Maintain accurate patient records within Epic and other systems.
• Collect and post patient payments while balancing daily cash drawer activities.
• Communicate patient financial responsibilities, payment options, and available financial assistance resources.
• Document financial conversations, referrals, and payment arrangements accurately.
• Support clinic operations through clerical duties, scanning, fax management, and record maintenance.
• Help ensure a clean, safe, and welcoming environment for patients and visitors.

What We're Looking For

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to build rapport with patients while maintaining professionalism and confidentiality.
• Strong attention to detail and organizational skills.
• Comfort discussing payments, financial responsibilities, and assistance options with empathy and confidence.
• Basic computer proficiency and data entry skills.
• Ability to adapt and thrive in a busy healthcare environment.

Preferred Experience

• One year of medical office or healthcare customer service experience.

Why You'll Love This Role

Every day brings an opportunity to make a meaningful difference in someone's healthcare journey. If you enjoy helping others, solving problems, and creating positive experiences, this role offers the chance to be an essential part of a compassionate healthcare team while developing valuable administrative and patient-facing skills.

Apply today and help create outstanding experiences for every patient, every visit.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.