Werkstudent im 1st Level im KSC (m/w/d)
PHOENIX Pharmahandel GmbH & Co KG
In der PHOENIX Pharmahandel GmbH & Co KG, Unternehmenszentrale Mannheim, ist ab sofort die Stelle als Werkstudent im 1st Level im KSC (m/w/d) zu besetzen. Die Arbeitszeiten sind von 8:30 Uhr bis 10:00 Uhr und von 15:30 Uhr bis 17:30 Uhr Ihre Aufgaben Annahme und operative Bearbeitung eingehender Kundenanfragen über Telefon und digitale Servicekanäle Klärung von Standardanfragen zu Bestellungen, Verfügbarkeiten, Lieferstatus, Retouren, Reklamationen sowie allgemeinen Serviceprozessen Auftragsannahme sowie Erfassung und Bearbeitung von Kundenaufträgen gemäß definierter Prozessvorgaben Prüfung, Pflege und Dokumentation kundenbezogener Informationen in CRM-, Telefonie- und Backoffice-Systemen Einhaltung definierter Servicelevel, Qualitätsstandards und Dokumentationsrichtlinien Ihr Profil Gute Deutschkenntnisse in Wort und Schrift Abgeschlossene Ausbildung von Vorteil Sicherer Umgang mit gängigen PC-Anwendungen und digitalen Arbeitsmitteln Serviceorientiertes Auftreten im Umgang mit Kunden #J-18808-Ljbffr PHOENIX Pharmahandel GmbH & Co KG
Vacancy posted 2 days ago
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