Entry Level Tax Preparer

At Jackson Hewitt, we guide clients through tax codes, rules, and processes with integrity, quality, and consistency. We help the majority of taxpayers avoid the pitfalls of DIY or other assisted providers. This role is critical to our mission of working hard for hardworking Americans. Work Schedule Day shift Night shift Weekends Weekdays Full-time or Part-time Who Should Apply Looking to learn a new career and break into the tax industry? Someone with gaps in their work history or who wants to boost skills? New to workforce or with limited experience/education, willing to learn? Retired and want to continue making an impact? Has no college diploma? No problem! Veteran or military personnel transitioning from service? Part of a military family that moves with deployments? Recent college graduate or current college student? Stay‑at‑home parent who needs flexible schedule? Gig worker or looking to add a second income? Bilingual candidate highly encouraged to apply. Job Responsibilities Conduct face‑to‑face tax interviews with clients. Prepare complete and accurate tax returns. Generate business growth, increase client retention, and offer additional products and services. Provide clients with IRS audit support. Complete all related tax forms in accordance with policies and regulations. Collect and process client payments while ensuring timely deposits. Engage in marketing and business generation efforts. Provide clients with sufficient information and advice to ensure correct tax form completion. Answer client calls via national call center routing system. Answer questions and provide future tax planning to clients. Resolve client complaints or refer situations to supervisor for resolution. Support office priorities through teamwork and collaboration. Required Skills & Qualifications Passion for providing extraordinary customer service. Excellent communication and interpersonal skills. Experience working in a fast‑paced environment. Basic computer and math skills. Sales and/or marketing experience. Experience in accounting, finance, retail, bookkeeping, or tax preferred. Bachelor’s degree in Accounting or related field a plus. PTIN Certification required. Benefits Jackson Hewitt offers free tax training, continuing education for tax preparers, flexible scheduling, and rewards. Locations available across the country, including at Walmart stores. #J-18808-Ljbffr