Regional Operations Specialist (WMS)

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort Who We Are At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions‑first mindset and dedication to growth are why Ashley remains #1 in our industry. If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business. Location Multiple locations. Options include: Las Vegas, NV Atlanta, GA Romeoville, IL Houston, TX Travel Required Up to 50% Pay Range $20.00-$27.00 Summary Ashley Furniture is seeking a detail‑oriented Warehouse Management System (WMS) Specialist to optimize our warehouse operations through technology solutions. The ideal candidate will configure, maintain, and support our WMS platform to ensure efficient inventory management, order fulfillment, and seamless warehouse workflows. This role bridges the gap between technology and operations, driving continuous improvement through system optimization and user enablement. Responsibilities WMS Configuration & Maintenance Configure and maintain WMS platform settings, workflows, and business rules to support operational requirements Manage system updates, patches, and upgrades in coordination with IT and vendor support teams Monitor system performance and proactively identify opportunities for optimization Ensure data integrity across inventory management, receiving, picking, packing, and shipping processes Maintain system documentation including configuration guides, process flows, and standard operating procedures Develop and maintain user roles, permissions, and security settings within the WMS Operational Support & Troubleshooting Serve as primary point of contact for WMS-related issues and user support requests Troubleshoot and resolve system errors, data discrepancies, and workflow interruptions Conduct root cause analysis for recurring issues and implement preventive solutions Coordinate with WMS vendor for escalated technical support and issue resolution Provide timely communication to stakeholders regarding system issues and resolution timelines Monitor system alerts and logs to identify and address potential problems before they impact operations Process Improvement & Optimization Analyze warehouse workflows and identify opportunities to leverage WMS capabilities for increased efficiency Partner with warehouse leadership to design and implement process improvements Optimize picking strategies, slotting configurations, and inventory allocation rules Develop and test new WMS features and functionality before deployment Create and maintain performance dashboards and reporting tools Benchmark system performance against industry best practices and recommend enhancements Training & User Enablement Develop and deliver WMS training programs for new hires and existing warehouse staff Create training materials including user guides, quick reference sheets, and video tutorials Conduct hands‑on training sessions for new WMS features and process changes Provide ongoing coaching and support to ensure proper system utilization Maintain a knowledge base of common issues, solutions, and best practices Serve as WMS subject matter expert for cross‑functional teams Integration & Data Management Support integration between WMS and other systems (ERP, TMS, order management, e‑commerce platforms) Monitor data flows and interface functionality to ensure seamless system communication Validate data accuracy during system updates or migrations Generate and analyze reports on inventory accuracy, order fulfillment metrics, and operational KPIs Support EDI transactions and automated data exchanges with vendors and carriers Collaborate with IT and business intelligence teams on data requirements and reporting needs Project Management & Implementation Lead or support WMS-related projects including new feature rollouts and process changes Coordinate user acceptance testing (UAT) for system enhancements Manage project timelines, deliverables, and stakeholder communication Document requirements and work with vendors or IT to develop custom solutions Support new warehouse site implementations and system expansions Participate in continuous improvement initiatives and Lean/Six Sigma projects Qualifications Required Qualifications Bachelor’s degree in Supply Chain Management, Information Systems, Business Administration, or related field, or equivalent work experience 3+ years of experience working with Warehouse Management Systems in an operational or technical support role Strong understanding of warehouse operations including receiving, put‑away, picking, packing, and shipping processes Proficiency in WMS configuration, troubleshooting, and user administration Experience with data analysis and reporting tools (Excel, SQL, Power BI, or similar) Excellent problem‑solving skills with ability to diagnose and resolve technical issues Strong communication skills with ability to translate technical concepts for non‑technical users Detail‑oriented with strong organizational and documentation skills Ability to work independently and manage multiple priorities in a fast‑paced environment Preferred Qualifications Experience with specific WMS platforms (Manhattan, Blue Yonder, SAP EWM, Oracle WMS, HighJump, etc.) Knowledge of RF/barcode scanning technology and mobile warehouse devices Familiarity with ERP systems and system integration concepts Understanding of EDI transactions and automated data exchanges Experience in retail, e‑commerce, or furniture/large item fulfillment operations SQL query writing and database management skills Lean Six Sigma or process improvement certification Project management experience or PMP certification Experience with automation technologies (AS/RS, robotics, conveyor systems) Work Environment This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel‑toed boots. The fast‑paced environment involves time‑sensitive and safety sensitive operations and may include various shift schedules to support production and distribution needs. Benefits We Offer Health, Dental, Vision, Employee Assistance Program Paid Time Off; increases with years of service Generous Employee Discount on home furnishings Professional Development Opportunities Tuition Assistance Ashley Wellness Centers (location specific) 401(k) and Profit Sharing Life Insurance Our Core Values Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights. Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion. Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work. Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities. Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level. Customer‑Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams. Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools. About Interested in learning more about Ashley Furniture’s Community Engagement programs, Environmental Stewardship, or our Core Values. Corporate Social Responsibility View Our Corporate Brochure We are an Equal Opportunity Employer and provide a drug‑free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises. Notice to Search Firms We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries. Note on Sponsorship Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future. #J-18808-Ljbffr Ashley Furniture Industries