Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my State Farm agency in November 2025 after spending six years in the insurance industry, including time working in my brother’s agency. Today, our growing team includes four full-time and one part-time team member. I earned my degree in Sports Management and bring that same team-focused, competitive spirit into the office. I’m married, have one dog, and outside of work I enjoy baseball, jazz music, and a good board game night.

Relationships and community are incredibly important to me. I’m active in our local Chamber of Commerce and church, where I lead a group of high school students. That heart for serving others carries into our agency - we believe insurance should be about more than simply saving money. We take the time to educate customers so they understand what their coverage actually protects and can make confident decisions for themselves and their families.

We offer a life insurance policy, health stipend, paid licensing, opportunities for additional time off, snacks, and a strong commitment to work-life balance. We also keep the atmosphere fun and energetic, including music playing throughout the day!

Our culture is built around one word: FUN. Fully immersed with our customers, teammates, and community. Uniquely driven to understand each person and provide a personalized experience. No sacrifices when it comes to integrity and character.

I’m looking for someone who is personable, relationship-driven, enthusiastic, and genuinely cares about serving others. If you want to work hard, have fun, and be part of a growing team that puts relationships first, we’d love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Evan Streett - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.