Patient Care Coordinator

Patient Care Coordinator

Reporting to Supervisor, Patient Services Employment Type: Full Time. This role is 100% on-site.

Radiology Imaging Associates (RIA) is comprised of over 100 radiologists. All with exceptional skill and expertise, most are fellowship-trained in their field of specialty for additional certification. We are dedicated to accurate and efficient patient diagnoses no matter their condition. Our interventional radiologists perform some of the most leading-edge treatments available today. We partner with primary care physicians and hospitals across Colorado and Hawaii to provide a resource for both patients and physicians.

Primary Responsibilities:

• Warmly greet and register patients, helping each visit begin smoothly and professionally
• Schedule and coordinate procedures and appointments with accuracy and attention to detail
• Verify insurance information and collect copays as appropriate
• Respond to patient and referring office questions, resolving concerns directly or triaging them to the appropriate team member
• Escort patients to exam rooms as needed
• Load radiology images into Intelleviewer
• Support patients with financial questions by connecting them with appropriate resources within RIA/ISJ/HCA
• Communicate with referring physician offices to obtain orders and share necessary information
• Assist the billing office by collecting patient information, matching insurance details and reports, and communicating any issues or delays
• Discuss patient insurance and expected service costs in a clear, professional manner
• Compose and/or transcribe letters, memos, and reports within prescribed time frames
• Pull procedure and office visit reports as needed
• Perform additional clerical duties as assigned

Requirements:

• High School Diploma or GED required
• 12 years of medical office experience preferred
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Knowledge of medical terminology preferred
• Quick learner with the ability to understand Interventional Radiology procedures
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Ability to read, write, and speak English

Ideal Candidate:

• The ideal candidate is a friendly, dependable, and detail-oriented professional who enjoys helping patients feel welcome and supported.
• They communicate clearly, stay organized in a busy clinical setting, and bring a calm, service-focused approach to every patient interaction.
• They are comfortable learning medical systems and procedures, collaborating with clinical and administrative teams, and contributing to an exceptional patient experience

Why RIA?

• Join a team where your warmth, organization, and attention to detail make a meaningful differenceserving as the first point of connection for patients and helping each visit begin with confidence, compassion, and exceptional care.
• Be part of one of the premier medical practices in America
• Work in a collaborative, fast-paced team environment where every role supports an outstanding patient experience
• Contribute to a respected radiology practice known for advanced care, teamwork, and service excellence

Compensation is between $20 and $23 per hour

In accordance with Colorado law, the range provided is Radiology Imaging Associate's reasonable estimate of the base compensation for this role, and is based on non-discriminatory factors such as experience, knowledge, skills, and abilities. Applications will be received on an ongoing basis, and this position will remain open until filled.

Our benefits include:

• Medical, dental, and vision insurance
• Term life insurance, AD&D, and EAP
• Long Term Disability
• Generous Paid Time Off
• Paid holidays
• Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)
• Profit-sharing 401(k) retirement plan
• Tuition reimbursement

Full-time employees will become eligible for benefits on the 1st day of the month following 30 days of employment. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. PRN employees are not eligible for benefits.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.