Field Service Technician

Field Service Technician
Full-Time New Jersey Company Vehicle Provided for work use
$22.60/hr. $31.25/hr. Performance Bonuses Benefits

Who We Are
Were Docutrend a New Jersey office technology company thats been keeping businesses up and running for years. We sell and service printers copiers and managed print systems for companies all over the region. Were not a national chain. Were local were hands-on and our customers actually know our names.
Our senior technicians are some of the best in the business and were committed to building a team that carries that standard forward for years to come. Were looking for someone we can bring in train the right way and grow into the next cornerstone of our service team. That person could be you whether youre coming in with years of field experience or youre just starting out.

The Opportunity

This is a field job. Youre not sitting at a desk youre not answering phones in a call center youre out every day driving to client offices figuring out whats wrong fixing it and moving on to the next one. Some days are straightforward. Some days youre tracking down a problem nobody else could solve. Either way youre the one who makes it right.
If you already have experience in this field we want to hear from you well pay for that knowledge. If youre newer to it but youve always been the one people call when somethings broken we can work with that too. Wed rather train the right person than settle for the wrong one.

What Youll Do

• Show up to customer locations and diagnose whats wrong with their Canon or Kyocera equipment then fix it
• Install new machines and walk clients through the basics so theyre not calling us back the next day
• Handle network and connectivity issues: IP configuration scanning-to-email print drivers the whole picture
• Take ownership of your assigned route and customer service. Dispatch sets the schedule; you ensure each stop is completed safely efficiently and professionally
• Log your work accurately and keep dispatch in the loop
• Be someone customers are glad to see walk through the door

What Were Looking For

You Need to Bring

• Mechanical instincts youre the one who always had to see how something works before you put it back together
• A solid understanding of electronics: circuits power supplies and basic electrical troubleshooting
• IT know-how to set up a network printer assign an IP and troubleshoot a driver install
• Ability to read and follow wiring diagrams error codes and service manuals independently
• A valid NJ drivers license with a clean record
• Ability to lift and move equipment up to 50 lbs. with or without reasonable accommodation
• People skills youll interact with clients throughout the day so a professional approachable manner is essential

What Helps You Stand Out

• Hands-on experience with copiers printers or any electronics repair
• An A cert trade school background or any technical training
• Time in a customer-facing role experience interacting professionally with others in high-pressure situations

What You Get

• Use of a company vehicle fuel card and E-ZPass with maintenance covered
• Hands-on training from technicians whove been doing this for decades not a manual and a wish of good luck
• A career path that actually goes somewhere: Junior Tech Senior Tech Lead Tech. We prioritize promoting from within whenever possible.
• Performance bonuses hit your numbers get paid for it
• Health benefits paid time off retirement plan
• An opportunity in a field with ongoing demand for equipment maintenance and repair

Who Thrives Here

The techs who do well here are the ones who take ownership. They dont clock in and wait for the day to end they want to figure out why something isnt working and they feel good when they fix it. They treat customers like people not tickets. And when they dont know something they ask instead of guessing.
You dont need a perfect resume just a willingness to learn and a string work ethic. If youve spent your life fixing things cars computers appliances anything and youre ready to turn that into a real career with real pay and real growth lets talk.

*Docutrend is an equal opportunity employer. We consider all qualified applicants without regard to actual or perceived race color religion or creed national origin nationality ancestry age sex pregnancy or breastfeeding sexual orientation gender identity or expression marital status civil union or domestic partnership status disability genetic information atypical hereditary cellular or blood traits military or veteran status or any other characteristic protected by applicable law. Reasonable accommodations are available during the application and hiring process upon request .

Required Experience:

Junior IC