IT Helpdesk Technician

FVCbank

IT Helpdesk Technician - Job Description

Job Description

Salary Range: $50,000.00 - $60,000.00 Annually

Title: IT Helpdesk Technician
Department(s): IT / Fairfax Corporate Office
Reports to: Help Desk Manager

** Please note that this position is based out of our Fairfax, VA office and requires in-person attendance. **

About Us:

Since opening our doors in 2007, FVCbank has incorporated a vision of creating a positive and empowering work environment for our employees. Our continuous efforts in supporting our employees to be successful is one of our most important responsibilities. We believe that in order to provide exceptional service to our customers and the community, our employees must be a priority. If you want to join a company that is dedicated to helping you be successful and grow in your career, then join us at FVCbank.

Job Summary

Responsible for assisting in the support of multiple applications, and working directly with users to troubleshoot and support incidents regarding custom applications and system issues.

Essential Job Functions

• Responsible for assisting in the support of multiple applications, and working directly with users to troubleshoot and support incidents regarding custom applications and system issues.
• Provide help desk support for all tier 1 level help desk requests.
• Follow-up with users as needed on requests and problem tickets.
• Work with users, technical support and 3rd party vendors.
• Work directly with the 3rd party vendors to resolve issues.
• Assist in the creation, maintenance, and deletion of user accounts for both network and third party application accounts
• Travel to FVCbank locations for onsite support
• Participate in after-hours support rotation

Job Requirements

• High School Diploma
• 0-1 year of experience working in a Help Desk environment
• Experience with Microsoft OS administration
• Experience with Microsoft O365 administration
• Experience troubleshooting windows server management
• Understanding of Active Directory, Citrix, virtual environments, Print Management
• Simple Network troubleshooting

Abilities Required

• Strong written and verbal communication skills
• Strong customer service skills
• Ability to multi-task and prioritize and work in a fast paced environment
• Strong organizational, effective planning and analytical skills
• Strong desire to grow in experience and responsibility with the company
• Ability to carry up to 50 LBS
• Must have reliable transportation to office and field work locations

Desired Skills

• Professional and effective interpersonal skills
• Experience with bank systems for both platform and teller line processing systems
• 1 year of experience in a Citrix/virtualized environment
• Experience with Microsoft and Citrix Group Policies
• College degree in Computer Science/IT Certifications, related study or relevant work experience preferred

Essential Functions

• Ability to sit, stand, kneel, and bend for extended periods of time
• Must be able to operate a computer keyboard, mouse, and other computer components
• Ability to converse and exchange information with all levels of staff within the organization
• Ability to observe, perceive, and identify data
• Ability to travel via air, rail, automobile, and/or bus

Disclaimer

The position for which you are applying is one that would have access to cash, financial instruments, financial transactions, or confidential customer financial information. The Bank has determined that personal financial responsibility is substantially related to preventing misuse or misappropriation of financial instruments or information which is an essential function of the position for which you are applying. A consumer report (including a credit report) and additional background reports are requested of all applicants on that basis.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an Affirmative Action/EEO Employer. We do not discriminate on the basis of race, color, religion, national origin, physical or mental disability, protected veteran status, sex, gender identity, sexual orientation or any other characteristic protected by federal, state or local law.

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