SLS Consultant - SAMops

SLS Consultant (ELP/SAM ops)

Location:  This is a hybrid opportunity in Delhi NCR, Bangalore, Hyderabad, Gurugram area.

Shifts- UK/US shifts

Insight  at a Glance

• 14,000+ engaged teammates globally with operations in 25 countries across the globe.
• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• #14 on Forbes World's Best Employers in IT – 2023
• #23 on Forbes Best Employers for Women in IT- 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a  Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

The Services Delivery function is responsible for delivering professional and managed services to our clients across a full range of technology and sof tware offerings, delivering a scaled, consistent client experience and methodology through four centres of excellence (COE). The Service Design & Delivery team take the lead on designing client solutions in partnership with our clients before planning and executing the end-to-end engagement. The Engineering team provide innovative migration and implementation activities both automated and scripted, to achieve maximum efficiency, consistency, and performance. The Customer Operations team provide high-quality customer support across the region f rom multiple delivery centres. The Licence Consulting team provide expertise in optimisation and compliance services to clients on-premise or in the cloud, maintaining cost ef ficiency and savings. Complementing our COE’s are the Service Delivery Management team. 

As a SLS Consultant you will :

• Own and drive the completion of operational implementation of SAM tooling, including but not limited to data preparation and configuration in the tooling, core enablement for clients (where in scope).
• Delivers a variety of licensing analyses and reconciliations independently, using the population of SLS Analysts to perform data gathering, preparation and analysis.
• Responsible for ensuring the quality assurance of SLS Analyst’s work.
• Responsible for coordinating multiple concurrent tasks for own work and SLS Analysts in an ef ficient manner including tracking progress against deadlines and expected effort, as well as addressing issues such as anomalies and conflicts.

What we’re looking for:

• Education: 
  • Bachelor’s / Master’s degree in a related field (e.g. IT, Business or Finance) and can demonstrate equivalent work experience. 

• Qualifications: 
  • Working knowledge of IT asset management including license reconciliation processes.
  • Deliver analyses and observations that can support improved ef ficiency in client and Insight operations including producing regular reporting and strategic reviews or planning workshops, whether delivered by SLS or LCS teammates
  • Provide second line subject matter assistance to clients via the service desk where escalated by SLS Analysts.
  • Use of , and ongoing contribution to, the LCS knowledge base and process libraries. This includes a review of new contributions f rom SLS and LCS teammates

• • Proficiency with an ITAM/SAM tool (e.g., ServiceNow, Flexera, USU). 
  • Knowledge of licensing models for one or two tier 1 vendors (Microsoft, Oracle, IBM, SAP, Salesforce) or multiple tier 2 vendors. 

• Certifications:
  • ITAM Tool certification (e.g. Flexera, ServiceNow, USU); IAITAM certifications (CSAM or CITAM) or ITAMOrg certifications (ITAMF, SAMS, HAMS), ITIL Foundation, FinOps Practitioner, vendor specific licensing or cloud certifications.  

• Technical skills:
  • Working knowledge of a SAM tool (Flexera, SNOW or Aspera, ELD) 
    Experience of IT tools (e.g. Microsoft SCCM, ServiceNow or SQL scripting)  
  • Fully conversant with Microsoft Office suite (Outlook, Excel, and Word) 
  • Intermediate AI prompting skills.

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.