Project/Program Manager 3 - Medical Education & Training

Role Description

The Medical Education & Clinical Program Coordinator is a highly organised, detail-oriented professional, responsible for the operational coordination and execution of global medical education and clinical engagement programs. Reporting to the Director, Global Medical Education & Clinical Engagement, this role plays a critical part in ensuring that education initiatives are delivered consistently, compliantly, and to a high-quality standard across regions and geographies.

• Support the planning and execution of global medical education and clinical engagement programs, including in-person, virtual, and hybrid events.
• Coordinate end-to-end program logistics, including scheduling, materials preparation, participant management, and post-program follow-up.
• Support the execution of training academies, workshops, and education seminars to ensure a consistent, high-quality participant experience.
• Track program milestones, dependencies, and action items to support on-time and compliant delivery.
• Manage day-to-day operational support for the Neuro Training Academy platform.
• Coordinate content uploads, user access, learner communications, and ongoing operational support.
• Partner with internal stakeholders to ensure training content is current, accessible, and aligned with defined program objectives.
• Maintain accurate user records and activity tracking to support reporting and compliance needs.
• Support the execution of eSeminars and webinars, including platform setup, speaker coordination, attendee tracking, and post-event reporting.
• Collaborate with Digital Marketing and IT teams to support education platforms and related websites.
• Ensure virtual programs are executed in line with defined quality, branding, and compliance standards.
• Coordinate medical advisory board activities, including scheduling, logistics, materials preparation, and follow-up communication.
• Support contracting workflows, documentation tracking, and communication with advisors and internal stakeholders.
• Assist with broader clinical engagement initiatives as assigned.
• Create and manage purchase orders and expense tracking for program-related costs, including faculty honoraria and vendor services.
• Maintain accurate program documentation, trackers, and records for internal reporting and audit readiness.
• Monitor shared inboxes and communication channels, ensuring timely responses and issue resolution.
• Support adherence to applicable quality systems, compliance requirements, and regulatory standards across all programs.
• Assist with CEU reporting, accreditation documentation, and record-keeping processes.
• Maintain organised, audit-ready records for education and clinical engagement activities.
• Capture, maintain, and validate program data to support follow-up, measurement, and continuous improvement.
• Generate standard reports on program participation, engagement, and operational performance.
• Ensure data accuracy and consistency across systems and reporting tools.
• Partner with Marketing, Sales, Clinical, Operations, and other internal teams across regions and geographies to support program execution.
• Coordinate with faculty, clinical partners, and vendors to support ongoing initiatives.
• Support ad hoc projects within the Global Medical Education & Clinical Engagement team as required.
• Contribute to the team's success by embracing our North Star guiding principles and behaviours and actively participating in a culture that puts our Patient first.

Qualifications

• Bachelor’s degree in business, healthcare, communications, or a related field preferred.
• 3–6 years of experience in program coordination, event planning, medical education, or a related role.
• Experience supporting healthcare, medical device, or clinical programs preferred.

Requirements

• Strong organisational and program coordination skills.
• Excellent written and verbal communication.
• Ability to manage multiple priorities, deadlines, and stakeholders simultaneously.
• Ability to work effectively across cultures, time zones, and regional operating models.
• High attention to detail with a focus on quality, accuracy, and follow-through.
• Proactive, service-oriented mindset.
• Strong interpersonal skills and ability to work effectively across functions.
• Proficiency with Microsoft Office tools and virtual event platforms.

Benefits

• Generous compensation and benefits packages including health benefits.
• 401k contribution.
• 7 paid holidays + 2 floating holidays of your choosing.
• Generous paid time off.
• Tuition reimbursement assistance program.
• Eligibility for performance-based bonuses or commissions, where applicable.

Company Description

Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency.