Production Operations Manager

Production Operations Manager

The Manager of Production Operations reports to the Director of Operations and is responsible for all aspects of printing in a production operations environment. The role oversees Operations Supervisors across multiple shifts, ensuring productivity, quality, client and associate satisfaction. The Manager of Production of Operations plays a critical role in translating strategic vision into day-to-day execution, driving operational excellence, and fostering a culture that puts clients and associates at the forefront.

Work Hours Monday Friday 12:00 PM 8:00 PM flexibility required during training and peak times.

Key Responsibilities:

• Develop and implement strategies to enhance PEQ (Productivity, Efficiency, and Quality)
• Manage departmental expenses (commodities, labor, discretionary spending, etc.)
• Create of, and adhere to, capacity plans that support client commitments to meet or exceed client SLA's (Service Level Agreements)
• Establish, communicate, and revise of department and individual KPIs
• Demonstrate technical expertise in print equipment, relevant technologies, and client product mix to maximize machine utilization and uptime
• Provide performance feedback and guide talent development of direct reports and team members through regular and frequent feedback

Qualifications:

• Associate or bachelor's or equivalent experience
• 3 years of management experience in a high-paced environment
• 1+ years of relevant print/mail, production or manufacturing experience
• Flexibility required for non-standard hours during peak production periods and potential critical client or facility events, including weekend and holidays
• Proven track record of operational excellence: implementing and meeting KPIs, improving workflows, and building/developing high-performing teams
• Excellent oral and written communication skills: effectively communicating with vendors, staff, and management at all levels
• Solid organizational skills: effectively managing multiple priorities simultaneously, working under tight deadlines and pressure
• Working knowledge of Microsoft Office, specifically Excel, including knowledge of pivot tables, advanced formulas, file linking, charts/graphs, etc.

About Us: InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.