IT Business Analyst: Public Safety

IT Business Analyst: Public Safety Empower Public Safety: Elevate Systems, Enhance Support, Ensure Excellence! Hiring Range: $64,957 - $72,750 DOQ Full-Time | Benefits | Training Start a Stable, Essential Career Serving Your Community! What You'll Do Join our team as a Public Safety Systems Business Analyst, where you'll play a crucial role in supporting and enhancing public safety systems for Police, Fire/EMS, E911/Dispatch, and Emergency Management. This position involves both technical and analytical tasks. Additional work assignments may include: Technical Support and Troubleshooting Configure, support, and troubleshoot essential public safety applications like Computer Aided-Dispatch (CAD), Records Management Systems (RMS), mobile and in-car applications, and Next-Generation 911 (NG911). Work with vendors and end users to resolve issues and improve system performance. Assist and coordinate system upgrades, testing, and user training. System Alignment and Workflow Integration Gain a clear understanding of Police, Fire/EMS, and Dispatch workflows and align systems to better support operational needs. Identify and implement operational and technological enhancements. Documentation and Reporting Build reports and basic queries to support state and federal reporting. Create documentation, user guides, and training materials. Project Management and Collaboration Manage small projects and participate in larger technology initiatives. Collaborate with personnel and agencies, exercising initiative and independent judgment. Why Join Our Team? A Career with Purpose Join an experienced and supportive team that values public service, teamwork, safety, and the opportunity to develop new skills while contributing to the community every day. Comprehensive Benefits The City offers a competitive benefits package that offers: medical, vision, and dental coverage, paid leave, paid training, and participation in the Virginia Retirement System. Minimum Qualifications Bachelor's degree in Computer Science, Information Systems, Business, Criminal Justice, or a related field. One (1) year of experience in software configuration, application support, or related IT operations. Or an equivalent combination of education and experience. Ability to pass a Police background investigation. Valid Commonwealth of Virginia driver's license. Strong communication skills for technical and non-technical audiences. Preferred Qualifications Proficiency in programming languages and software tools, including SQL, reporting and GIS-supported systems. Familiarity with public safety technology and cyber security standards. Note: Because these systems support emergency response, this position may occasionally work during adverse weather or when City offices are closed. CJIS and HIPAA training provided. This is not a remote position. BE PART OF SOMETHING ESSENTIAL This is more than a job. It is an opportunity to build a stable, rewarding career while serving the residents, businesses and visitors of Fredericksburg. Join a knowledgeable, dedicated team that values accuracy, fairness, collaboration, public service, and committed to the City's Core Values. While the position is open until filled, completed City Applications should be submitted to Human Resources before the close of business on September 28, 2026. Questions? View email address on click.appcast.io The City of Fredericksburg is an Equal Opportunity Employer. The City provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment based on any characteristic protected by federal, state, or local law. City of Fredericksburg, Virginia