CCTV/Control Room Operator

POSITION INFORMATION: BASIC DETAILS

Location : Surprise, AZ

Full-Time/Part-Time : Full-time

FLSA Status : Non-Exempt/Hourly

Travel Requirement : Yes

Teleworking : No

Pay : $24.86/hr. ($19.77/hr. base rate + $5.09 H&W)

*Pay rates listed reflect the full rate for this position, including both the base pay and health and welfare benefits in accordance with applicable requirements. Pay is based on numerous factors including market location and may vary depending on job-related knowledge, skills, and experience.

*Note: We are currently building a pipeline for this role, with an anticipated start of late 2026/early 2027

POSITION SUMMARY INFORMATION: DUTIES AND REQUIREMENTS

Job Summary :

In this role, you will be responsible for monitoring and operating the facility's closed-circuit television (CCTV) systems and control room equipment within an immigration processing and custodial facility. You will ensure the safety, security, and orderly operation of the facility. You will observe detainee and staff activity, identify and report suspicious or prohibited behavior, and support emergency response efforts. This position is critical in maintaining situational awareness, documenting incidents, and ensuring compliance with security protocols. The ideal candidate is highly observant, detail-oriented, and able to remain focused in a fast-paced, high-security environment.

Responsibilities :

• Monitor live and recorded CCTV footage to detect unusual or suspicious activity.
• Operate control room systems, including cameras, alarms, access control, and communication equipment.
• Maintain constant awareness of facility operations and immediately report incidents or security concerns.
• Document incidents, observations, and activities in logs and reports in accordance with established procedures.
• Control and monitor access points, including doors, gates, and sally ports, as directed.
• Dispatch and communicate with on-site personnel via radio and other communication systems.
• Respond to alarms and emergency situations by following established protocols and notifying appropriate personnel.
• Conduct routine system checks to ensure proper functioning of CCTV and control room equipment.
• Maintain accurate records of system activity, incidents, and operational logs.
• Coordinate with custody staff and supervisors to support safe and secure facility operations.
• Ensure compliance with all facility policies, procedures, and applicable regulatory requirements.
• Maintain confidentiality of sensitive information and security operations.

Qualifications :

• Must possess a minimum of one (1) year of unarmed security experience.
• Must possess an active Arizona state unarmed security license.
• CCTV experience in security operations, surveillance, law enforcement, military, or detention/correction is preferred.
• Ability to monitor multiple screens and maintain focus for extended periods of time.
• Strong attention to detail and situational awareness.
• Ability to navigate Microsoft Office products, specifically Outlook email, Word, and Excel.
• Ability to use sound judgment and perform job duties with minimal supervision.
• Must be able to provide proof of citizenship or legal US work authorization.
• If prior active-duty military, must provide copies of DD214(s) showing discharge condition.
• Must consent to fingerprinting.
• Must be able to read, write, speak, and understand English proficiently.
• Must be at least 21 years of age.
• Must possess a high school diploma or equivalent
• Clean criminal record and ability to pass a comprehensive background check and security screening.
• Ability to pass a preemployment medical assessment and drug screening.
• Excellent communication, observation, and report-writing skills.
• Ability to remain calm and effective under pressure and in high-stress situations.
• Ability to work flexible shifts, including nights, weekends, and holidays.

Work Environment :

Employees may be exposed to extreme cold or hot weather conditions, fumes, or airborne particles, toxic or caustic chemicals, and loud noise.

Physical Requirements :

Employees may be required to remain in a stationary position, stand, push, pull, climb, kneel, crawl, balance, squat, bend, and reach. Employees may be also required to use gear to move items around, including, but not limited to, carts and dollies. Employees may also be occasionally required to lift and/or move up to 49 pounds.

GardaWorld Federal Services is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.