Enablement Manager

Enablement Strategy & Leadership Oversee the Security Software Project Management Office, Customer Support, and Training teams Lead the execution of the Comprehensive Enablement Services model, ensuring operational continuity for clinics Serve as the strategic bridge between client operations and the technical roadmap Drive initiatives that improve user adoption, increase platform utilization, and enhance overall customer experience Champion interdepartmental collaboration across Sales, Product, Engineering, and Support Project Management & Implementation Oversight Lead multiple implementation projects simultaneously, ensuring alignment with clinic workflows and operational goals Maintain rigorous project plans, schedules, budgets, and quality standards Oversee professional setup, configuration, and deployment of the platform Manage System Deployment with planned cutover to minimize downtime and ensure continuity of care Ensure all implementations follow best practices for onboarding, data integrity, and workflow optimization Technical Enablement & Integration Guide clients and internal teams through the technical aspects of the platform Oversee data ingestion and software application integration, ensuring secure migration of legacy records and seamless interoperability with third‑party systems Troubleshoot and resolve technical issues during implementation and early adoption phases Ensure the creation of a unified digital ecosystem free of data silos Client Engagement & Relationship Management Serve as the primary point of contact during implementation and early adoption Build strong, trust‑based relationships with clinic leadership and staff Manage expectations, address concerns, and ensure client satisfaction throughout the lifecycle Act as a high‑level partner who understands evolving clinic needs and aligns them with product capabilities Training & Knowledge Transfer Oversee the development and delivery of comprehensive training programs for clinic staff and internal teams Ensure users understand not only how to use the software, but how to leverage it to improve efficiency and patient interactions Develop training materials, documentation, and post‑implementation resources Customer Support & Continuous Improvement Lead the Customer Support team to provide responsive, high‑quality technical assistance Maintain a dual‑layer support model: Support Team for daily troubleshooting and Enablement Manager for strategic guidance Gather and analyze client feedback to drive product enhancements and service improvements Collaborate with Product Development to ensure client insights inform future releases Documentation & Reporting Maintain detailed project documentation, including plans, progress reports, and post‑implementation reviews Ensure accurate, up‑to‑date records of all enablement activities Provide leadership with visibility into project health, risks, and opportunities Qualifications Bachelor's degree in Computer Science, Information Technology, Business, or related field 5+ years of experience in project management, professional services, enablement, or similar roles Strong understanding of software implementation, integration, and deployment processes Excellent client engagement and relationship‑building skills Proven ability to manage multiple complex projects simultaneously Strong technical aptitude and problem‑solving abilities Exceptional communication, presentation, and interpersonal skills Experience in healthcare technology or clinical operations is a plus PMP or similar project management certification preferred Benefits Medical, dental, and vision coverage options for you and eligible dependents Free basic life/AD&D, short‑term, and long‑term disability policies for those enrolled in medical, plus additional voluntary coverage options 401(k) retirement plan Medical and dependent care flexible spending accounts Generous vacation, sick, and holiday benefits Savas Software and Lifekind Health are an Equal Opportunity Employer. We value a diverse workforce and an inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, ancestry, religion, gender, gender identity, gender expression, national origin, age, disability, socio‑economic status, marital or veteran status, pregnancy status or sexual orientation. #J-18808-Ljbffr Broughton Group