Luxury Reservation Concierge Specialist

Kingdom Car Service

Job Description

The Luxury Reservation Concierge Specialist manages luxury car service bookings and delivers exceptional support to individual leisure travelers, families and groups, executive travelers, and travel advisors and agencies. This role coordinates reservations, provides curated recommendations, supports end-to-end itinerary planning and concierge-level trip management, and maintains a high standard of customer service throughout the guest experience.

Responsibilities

Manage luxury car service reservations from booking through completion.
Plan itineraries and provide curated recommendations tailored to guest needs.
Coordinate bookings using luxury booking platforms, global distribution systems, and proprietary reservation software.
Process payments and support reservation changes accurately and efficiently.
Provide concierge-level trip management and responsive customer service.
Follow up with guests, travel advisors, and agencies to confirm satisfaction and address needs.
Resolve service issues and deliver effective service recovery.
Maintain accurate records and customer interactions in CRM and ticketing systems.
Support progression toward Senior Concierge Specialist and Concierge Team Lead opportunities.

Required Qualifications

Experience with luxury travel planning and reservation systems.
Knowledge of customer relationship management practices and tools.
Geographic knowledge relevant to luxury travel and transportation planning.
Experience processing payments accurately and securely.
Strong written and verbal communication skills.
Effective problem-solving abilities.
Exceptional attention to detail.
Excellent customer service orientation.

Preferred Qualifications

Four or more years of experience in luxury travel reservations.
Associate’s or bachelor’s degree in hospitality, travel, tourism, or a related field.

\nCompany Description

Kingdom Car Service is Orlando’s premier luxury transportation provider, delivering exceptional service to corporate travelers, families, and high-profile clients. We pride ourselves on professionalism, reliability, and a 5-star client experience. We are growing and looking for a dedicated Luxury Reservation Concierge Specialist to join our team and help us continue exceeding expectations.

Company Description

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Vacancy posted 5 days ago

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