Regional Lead Technician

IT Field Technician III

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Field Tech II to join our team. The IT Field Technician III will provide advanced technical expertise and on-site leadership for infrastructure, structured cabling, and network projects in retail and corporate environments. This role is ideal for someone who enjoys hands-on cabling and hardware installations, troubleshooting complex network issues, and supporting or training field service technicians. Travel by service vehicle is required to cover technical outages, manage projects, and attend training opportunities. Responsibilities:

• Install, terminate and properly label a variety of cable types such as: CAT3, Cat5, Cat6, speaker and coax cabling, with a specific focus for this position on Installing and terminating Single and Multimode Fiber Optic cable in retail and corporate environments.
• Install a variety of infrastructure equipment, including but not limited to: data racks, patch panels, cable trays, J-hooks, rigid and flexible conduits, etc.
• Preferred experience as a Lead Technician on Infrastructure/Structured Cabling projects.
• Preferred experience with PBX digital and analog telephony, including installing and testing RJ21x and 66-block infrastructure
• An understanding of WAN circuits, including SDWAN, MPLS, LTE, 5G.
• A strong competency in the troubleshooting of LAN networks. Specifically, you must be able to minimize or isolate Ethernet issues, and then resolve those issues via re-termination of cabling or replacement of network components. An understanding of Cisco switch and router operations, and the typical protocols used within the LAN domain, are essential.
• Familiarity with wireless LAN networks and the installation and maintenance of Access Points.
• Competence with the utilization of scissor and boom lift equipment, being able to work safely and confidently at heights up to 30 feet above ground.
• Preferred experience with 70V amplifier and speaker systems, and an understanding of how to troubleshoot paging and Muzak issues on this infrastructure.
• Proficiency with troubleshooting AC and DC circuits with a multimeter, and the understanding of how to safely troubleshoot and isolate voltage problems.
• The ability to test installed cabling by utilizing appropriate equipment and correctly interpreting test results.
• Read and understand technical drawings, plans, project specifications and work orders.
• Support, train, and instruct field service technicians, remotely and in the field. Work effectively as a member of this team and be a leader.
• Ability to serve as a level 2 support source for troubleshooting technical issues.
• Be prepared to travel on short notice. Travel will normally be by service vehicle, usually less than 250 miles. Travel can require being out of town for up to a week
• Travel to cover technician outages due to PTO or vacancies.
• Attend training opportunities, sometimes being out of state, and sometimes requiring air travel.
• Complete jobs within established time frames while ensuring the highest quality work and excellent customer service.

Wage Range: The hourly rate for this position is between $28.00 - $30.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. More detailed information can be found here. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Employment Opportunity: Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage: Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

On-Camera Video Interview Notice: Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.