Quality Manager - GM

Job Description The Quality Manager is responsible for ensuring the highest standards of housekeeping and maintenance across a large, multi-building campus. This role evaluates service quality, drives adherence to operational standards, and proactively identifies and resolves issues before they impact the client experience. The position works cross-functionally with facility management, maintenance teams, and client stakeholders, focusing on quality assurance, employee engagement, and continuous improvement. Job Responsibilities Quality & Operations: Conduct inspections, enforce standards/SOPs, and proactively resolve issues using work order systems (e.g., Corrigo) Facility Oversight: Support the cleaning and maintenance of building systems (HVAC, electrical, plumbing, etc.) and coordinate with vendors/teams Employee Engagement: Train, coach, and support a large union workforce to drive performance and accountability Client Relations: Partner with clients, present results, and lead regular check-ins to ensure satisfaction and improvement Reporting & Tools: Track performance, document findings, and create presentations using Microsoft Office Work Environment: Extensive campus walking; flexible schedule including day, second shift, and split shifts based on business and operational needs Compensation: Salary up to $90,000 annually, commensurate with experience Qualifications 5+ years in facilities, housekeeping, or maintenance (industrial, healthcare, or education preferred) Experience in a union environment Strong quality control, customer service, and team coaching skills Proficiency in Microsoft Office; experience with work order systems preferred Must be able to walk and stand for extended periods of time. We are an equal opportunity employer. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. #J-18808-Ljbffr Aramark