Patient Ambassador - Full Time, Days (East Los Angeles)

Job Description

Job Description

Position Summary

The Patient Ambassador resolves patient complaints and issues, escalates unresolved issues, and ensures management is aware of issues. Works to increase patient satisfaction and provides a caring, safe environment to patients. Provides customer satisfaction training when requested by management.

Required Qualifications

• High school diploma or GED
• Demonstrates excellent customer service skills.
• Professional conduct and appearance
• Possesses knowledge of the basic workings of an acute care hospital
• Ability to multitask and maintain a pace appropriate to the workload
• Excellent verbal and written communications skills in English.
• Strong time management skills
• Computer literacy and proficiency
• Ability to establish and maintain effective working relationships across the organization

Preferred Qualifications

• Acute care hospital and/or clinic setting experience.
• College degree and/or college courses in healthcare and customer relations
• Bilingual skills to communicate effectively with patients and families

Physical Requirements

These are requirements normally expected to perform regular job duties. Reasonable accommodations may be made in compliance with the Americans with Disabilities Act of 1990, and applicable, state and local law, to enable individuals with disabilities to perform the essential functions. Incumbent must be able to successfully perform all of the essential functions of the job with or without reasonable accommodation.

• Standing - Frequently
• Walking - Frequently
• Sitting - Occasionally
• Reaching with Hands and Arms - Occasionally
• Climb or Balance - Occasionally
• Stooping, Kneeling, Crouching, or Crawling - Occasionally
• Talking - Frequently
• Hearing - Constantly
• Seeing - Constantly
• Performing repetitive motions with arms or hands - Occasionally
• Lifting, carrying, pushing or pulling up to 10 lbs - Occasionally
• Lifting, carrying, pushing or pulling up to 25 lbs - None
• Lifting, carrying, pushing or pulling up to 50 lbs - None
• Lifting, carrying, pushing, or pulling greater than 50 lbs - None
• Driving - None

Essential Job Functions / Major Areas of Responsibility

The essential functions below are not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

• Listens to and, if needed, coordinates with hospital associates to resolve patient issues and/or complaints. Escalates unresolved issues to management in a timely manner.
• Works in consultation with clinical staff to address requests for comfort items from patients and patients' families. Performs activities to increase patient satisfaction, as needed and/or assigned.
• Directs guests to appropriate areas. Provides a safe environment for patients, visitors and others. Maintains confidentiality of patients, families, employees, and visitors.
• Provides customer satisfaction training to hospital associates when requested by management.
• Engages in caring behaviors, taking conscious ownership for work and takes a proactive, deliberate, and thoughtful actions regarding work activities. Demonstrates appropriate use of independent judgement and decision making. Demonstrates excellent customer service at all times.

Pay Rate: Min - $18.60 l Max - $24.20

Job Listing ID:1768026