Patient Access Center Representative

Terros Health is pleased to share an exciting and rewarding opportunity for a Full‑Time Patient Access Center Representative working at our Central Avenue location in Phoenix, AZ. Reporting to the Patient Access Center Supervisor, the ideal individual is flexible, compassionate, and professional. The Patient Access Center Representative will perform comprehensive scheduling in the call center, provide excellent customer service, answer patient questions during initial engagement, facilitate expeditious appointments by removing barriers when necessary, and ensure all clinical, financial, insurance, and administrative information is accurately obtained and completed. The role includes completing all pre‑enrollment duties such as patient registration, insurance verifications, and effective presentation of information, as well as reporting requests and other duties as requested. Position Details Full‑time, 40 hours per week. Monday‑Friday, 8:00 am–6:00 pm (schedules may vary). No weekends or on‑call required. Location: Central Ave. & Thomas Rd., Phoenix, AZ. Key Requirements At least 2 years of call center experience preferred. Bilingual in Spanish is a plus (additional language differential pay available). Strong customer service and scheduling skills. Ability to triage and ensure all requests for services are completed in a timely manner. Proficiency in patient pre‑registration, data entry, and appointment confirmation. Effective communication with back‑office staff and providers across all health centers. Responsibilities Answer internal/external inquiries related to scheduling patients for Terros Services efficiently. Ensure pertinent clinical, financial, insurance, and administrative information is accurately obtained and documented. Perform patient pre‑registration, including accessing and updating patient information. Complete all pre‑enrollment duties, including patient registration, insurance verifications, and presentation of information. Perform data entry and appointment confirmation. Maintain effective communication with back‑office staff and providers. Benefits & Wellness Multiple medical plans, including a no‑premium plan for employees and their families. Multiple dental plans, including orthodontia. 401(k) with employer match, interest‑free medical line of credit, financial education, planning, and support. 4 weeks of paid time off in the first year. Wellness program. Pet insurance. Group life and disability insurance. Employee Assistance Program for the whole family. Personal and family mental and physical health access. Professional growth and development opportunities, including scholarships, clinical supervision, and CEUs. Tuition discounts with GCU and The University of Phoenix. Working Advantage: employee perks and discounts. Gym memberships. Car rentals. Flights, hotels, movies, and more. Bilingual pay differential. Apply with your resume at #J-18808-Ljbffr Terros Health