Customer Service Assistant 2 [IN-OFFICE]

Ohio Department of Public Safety – Bureau of Motor Vehicles/Remittance Verification Unit Report in Location: 1970 West Broad Street, Columbus, OH 43223 Work Hours: Monday - Friday, 7:00 a.m. - 3:30 p.m. THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK Perks of Working for the Ohio Department of Public Safety Multiple pay increases over the first years of service! Free Parking! Free Gym Access & Walking Path! Daycare On-site! Cafeteria On-site! What You'll Do As a Customer Service Assistant 2 Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation: Respond to telephone &/or written inquiries in a professional & timely manner; Process request for items related to vehicle registration; Provide assistance & information to customers, business people, government agencies & the general public in reference to vehicle registration; Respond to requests & inquiries received via telephone & U.S. mail in response to applications that may have been rejected due to incomplete information or monies received; Operate personal computer by key entering information into computer file to generate a registration; Verify applications, checks & money orders keyed in vehicle registration/driver's license (VR/DL), or Business Applications Service System (BASS) for completion, errors or duplication of work. Qualifications 9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer. Or equivalent of Minimum Qualifications for Employment noted above. Job Skills: Customer Service Compensation: $23.65 per hour Schedule: Full-time Classified Indicator: Classified Union: OCSEA Professional Skills: Customer Focus Work Location: Charles D Shipley Building Primary Location: United States of America-OHIO-Franklin County-Columbus Agency Overview Bureau of Motor Vehicles Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective. #J-18808-Ljbffr