Branch Coordinator (Cambridge)

Branch Coordinator A Branch Coordinator is responsible for overseeing the day-to-day operations of the office and ensuring that administrative tasks are completed efficiently and accurately. The role requires strong organizational skills, attention to detail, and the ability to prioritize tasks to meet tight deadlines. Overall, the Branch Coordinator in the fire and safety industry plays an essential role in ensuring the smooth running of the office, supporting the work of the management and staff, and maintaining a safe and healthy workplace. Administrative Support Answering phone calls and emails, managing correspondence, and responding to customer inquiries Strive to maintain the highest level of customer satisfaction Process all documents with accuracy and efficiency Organizing and coordinating technicians’ schedules, meetings, and events Preparing reports, presentations, and other documents as required Maintaining accurate records and filing systems Coordinating travel arrangements for staff and management as required. Scheduling Schedule routine service work to achieve maximum efficiency Schedule emergency service calls Assist service technicians with site information Address customer service inquiries and concerns in a professional manner Pre-appointment contacting of customers to confirm appointment, terms and other information First call resolution proficient – Helping customers on the spot without a phone call or 2nd visit back to site. Strive to maintain the highest level of customer satisfaction. Receives inventory and processes PO’s. Gathers parts for technician jobs. Financial Management Assist with the preparation of invoices, purchase orders, and expense reports Managing accounts payable and receivable records to send to Corporate Finance Assisting with preparing budgets, processing and tracking local work orders, local purchases and ensuring associated documentation is processed for Corporate Finance. Human Resource Management Assisting with onboarding of new staff Assist with the coordination of employee training Health and Safety Coordinating emergency response procedures and drills at local offices Qualifications and Skills Business Administration Diploma or equivalency is preferred 2-5 years of work experience in related field is an asset Excellent knowledge of Microsoft Office Suite products and high level of computer proficiency Strong organization skills and the ability to multi-task in a high paced environment Scheduling experience is an asset Positive attitude and team player! Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. Must be able to travel. Benefits Extended Health Care Dental Vision

LTD, STD

Life Insurance EAP RRSP MatchingAuto Allowance Equal Opportunity Employer Statement We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr Fire Safety and Protection