Field Service Engineer - Industrial Printing

Join a financially strong, growing company on the cutting edge of the digital printing market. Durst Image Technology US has been an industry leader in Digital Imaging for over 80 years. Established in 1936, Durst is a fast‑growing company based in Rochester, NY that sells and services large format, label, and corrugated ink‑jet printers throughout North America. Our customers are commercial service providers and industrial enterprises, with products requiring a printed surface design. At Durst, you frequently hear “This is the best job I’ve ever had!” from HQ and field employees alike. We are a financially strong, growing company with products and technology on the cutting edge of the digital printing market. Our core 6‑month FSE training program is thorough and includes weeks at our Rochester, NY HQ and in the field shadowing other FSEs. You get to form strong relationships with customers and delight them with outstanding service. You’ll have the satisfaction of knowing you made a positive, lasting impact every day. We’re here to support you – just ask anyone in the company for help. Are you the go‑to for fix‑it assistance in your circle of family and friends? Are you a DIY person who likes working with your hands and mind, tackling challenges, and taking things apart and fixing them? If yes, we want to talk to you! Typical Skills / Experience / Hobbies RC Car and Planes Robotics experience Automotive repair Motorcycle rebuild and repair Bicycle repair / modifications Small engine repair Automation machine repair Mechatronics Machine assemblers or repair Marine mechanics Field Service Engineer Responsibilities The purpose of the Field Service Engineer is to ensure timely and cost‑effective installation, repair, removal/relocation, and technical support of Durst products while maintaining a high level of customer satisfaction to all Durst customers. Provide timely and effective installation of Durst products and services. Perform initial customer operator/maintenance training, as required. Maximize equipment uptime through timely response and efficient repair and maintenance to ensure high levels of customer satisfaction. Efficiently manage utilization of Durst assets (parts, tools, test equipment, autos) and resources (travel expenses, phone, etc.) to achieve targeted financial results. Communicate and interact with customers, sales and other service counterparts in a positive, courteous, and professional manner and always present a professional image to Durst customers. Complete all job‑related administrative aspects (call reports, part returns, time/expense reporting, etc.) on time and error‑free. What You Bring to the Table To be considered for this position, you must have these qualifications: Previous experience in printing or related industry Great attitude and eagerness to learn Strong mechanical aptitude and good dexterity Excellent communication and customer service skills High school diploma or equivalent Experience or training within some form of mechanical discipline Willingness to travel as needed, typically up to 75% of the time (or more during your initial training period) – mostly overnight travel via car and plane throughout USA & Canada Ability to safely lift up to 50 pounds and push, pull and reach for boxes and parts weighing up to 50 pounds Bonus Points (Nice‑to‑Have but Not Required) Associate’s degree or equivalent training and/or experience At least a few years of field service experience Familiarity with reading schematics and wiring diagrams Hands‑on experience with hand tools Working knowledge of multimeters for electrical testing Working knowledge of AC and DC up to three‑phase Strong understanding of computer hardware and software Durst Image Technology US LLC and Vanguard Durst Digital Printing Systems LLC are committed to equal employment opportunity and to providing a workplace free from harassment and discrimination. Total compensation includes base salary, annual bonus opportunity, and overtime. Also: 401k with match, medical/dental/vision group benefits, life insurance and disability coverage. #J-18808-Ljbffr