Front Desk Agent

Front Desk Agent

RIT Inn & Conference Center of Henrietta, NY is looking to hire a part-time Front Desk Agent to wow our guests with exceptional hospitality from the moment they arrive until their departure. Are you a customer service professional who thrives in a fast-paced environment? Are you looking for a fun, flexible, and fast-paced work environment with supportive coworkers and a chance to grow professionally? If so, please read on!

This Front Desk Agent position starts at $16/hour. We also offer great benefits, including a 401(k) plan with employer match, paid holidays employee recognition, free employee parking, discounts through RIT, and flexible scheduling. If this sounds like the right opportunity for you, apply today!

The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full-service hotel at an affordable rate. We do the right thing for the right reason, always put our guests first, and go above and beyond. Our goal is to be the premier hotel and conference center in the Rochester area.

We value our employees and promote a fun, friendly work environment based on teamwork. We offer competitive compensation packages and there's room for growth. We embrace cross-training and career development opportunities. We're not a cookie-cutter operation - opportunities are continually available.

As a Front Desk Agent, you are the first point of contact for our guests. Dedicated to exceptional hospitality, you make sure our guests feel at home and that their stay is memorable. Your friendly, enthusiastic, and competent customer service makes them feel welcomed and taken care of upon arrival as well as being what they remember long after their stay is over. You are knowledgeable about our hours of operation and the functioning of other departments as well as all safety, security, and emergency procedures. With the aim of achieving high levels of cooperation and service excellence, you keep on-going communication and collaboration going with the engineering and housekeeping staff.

Organized and quick-thinking, you are often juggling several high-priority tasks at one time as you check guests in and out, take phone calls, answer guests' questions, and solve problems. You properly record sales transactions, secure accurate payments for reservations, and coordinate bell and shuttle services. Much of your time is spent on the computer making reservations. You also run reports, handle guest messages, program wake-up calls, and perform a variety of other front desk tasks. It's a good thing that you are detail-oriented and good at remembering to follow through. With pride, you help keep the front office, lobby, and surrounding areas clean, organized, and well-maintained.

Always taking the time to put yourself in their shoes while maintaining a sense of urgency, you do your best to accommodate our guests' needs and preferences as efficiently as possible. You remain calm and tactful when helping challenging guests. But most of your interactions are pleasant--and even fun. You enjoy hearing about where our guests are from and what their plans are. You like giving suggestions about places for them to visit and things to do while in town. And, in order to effectively sell our guests on them, you maintain a thorough knowledge about all of our current service offerings. You feel good about the important part you play in the success of both our hotel and our guests' travels!

Qualifications for a Front Desk Agent include:

• Customer service experience
• Computer savvy
• World-class customer service skills

Do you understand hospitality and the importance of accommodating guest preferences? Are you flexible and happy to help wherever you are needed? Do you have a friendly and welcoming demeanor? Are you efficient and able to effectively prioritize multiple tasks? Do you value quality? Are you respectful of privacy and confidentiality? Do you have excellent communication and interpersonal skills? If so, you might just be perfect for this Guest Services Associate (GSA) / Front Desk Agent position!

This part-time entry-level hospitality position typically works days, 6:30 AM - 3:00 PM or evenings, 2:30 PM - 11:00 PM. Open weekend availability is required.

Ready to join our hospitality team? If you feel that you would be right for this customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!