Customer Support Specialist

Job Title : Customer Support Specialist Location : Downers Grove, IL Work Hours : Full-Time | Core Business Hours Compensation : $18.00 - $22.00 / hour Benefits & Perks Employee discounts on craft beer, food, and Alter merchandise Paid Time Off (PTO) and paid company holidays Ongoing training, career growth, and cross-department development Collaborative, high-energy environment with a passionate hospitality team 401(k) retirement options and health benefit packages About Alter Brewing Company Founded in 2015, Alter Brewing Company is a premier Chicagoland craft brewery and kitchen with locations in Downers Grove, Oak Brook, and St. Charles. We believe in creating exceptional craft beer, outstanding hospitality, and memorable experiences for our community. Whether in our taprooms or behind the scenes, our team is driven by passion, creativity, and quality. Role Overview We are looking for a customer-focused, organized Customer Support Specialist to join our headquarters team in Downers Grove. In this role, you will be the central voice handling inquiries across our taprooms, event bookings, online merchandise shop, and distribution partners, ensuring every guest, client, and partner receives top-tier support. What You’ll Do Respond promptly to incoming customer, event, and wholesale inquiries via email, phone, and website forms Assist guests with taproom reservation questions, private event bookings, and general feedback Support online shop logistics, including processing merch orders, tracking shipments, and handling returns/exchanges Maintain accurate logs and customer notes in our CRM and event systems Work closely with taproom management, marketing, and distribution teams to resolve client requests quickly What We’re Looking For 1–2+ years of experience in customer service, hospitality support, or administrative care Excellent written and verbal communication skills with a warm, welcoming tone Strong organization and multi-tasking abilities with great attention to detail Proficiency with Google Workspace, CRM tools, or POS/reservation management software (e.g., Toast, SevenRooms) A genuine passion for craft beer, hospitality, or community-driven brands is a major plus! Equal Opportunity Employer Alter Brewing Company is an Equal Opportunity Employer celebrating diversity and committed to creating an inclusive team environment for all. #J-18808-Ljbffr